Posts Tagged ‘business process’
Some surprises are bad š„: why your clients want you to be predictable (3/6)
Itās like that restaurant with great food and bad service. Providing great service isn’t enough. You have to offer it every time, and it has to be the same every time.Ā If your clients never know what to expect when they call you, they will stop calling you.Ā Have a plan Customer experience is part…
Read MoreHow to always give clients what they want
Itās not you: itās them. Everything your business does is about your clients. And nothing your business does matters if it isnāt what your clients want. In the words of the great Peter Drucker, the sole purpose of a business is to: “create and keep a customer“. You might have a great product, be a…
Read MoreOperational efficiency: an essential to grow your business
Business growth is what we’re talking about, but to achieve growth, you must scale your business. Growing your business means adding parts. More clients, more employees, more desks, more anything. Scaling your business means that your revenue increases, but your resources stay about the same. For more on that see my post Why scaling is…
Read More3 must-know essentials to grow your business
You want to grow your business. Why else would you be in business if not for some type of growth? After all, growth brings you more than just revenue. It is also about new opportunities, new clients, additional products or services, stronger bargaining power, better talent, and especially: increased value for a future exit. Growth,…
Read MoreOperations: part 1 of the 2 sides of business
Because I like numbers, or because I like lists, or maybe because it was lunchtime and I was hungry, I recently came across this 2020 article about the two sides of business. (The PB&J image showed up first).Ā Mainly I like business to be simple. A two-sided object is pretty simple. What are operations I…
Read MoreProductivity & Profit: why delegating is good for your business
Delegating. It sounds so simple. Youāre too busy, you ask somebody else to do some of the work you are doing, and now you are less busy and everything is getting done. But delegation is much more than that. Delegation is business management: it is an important part of business decision-making and is necessary for…
Read MoreHow does everybody spend their time?
“I want all my employees to be in the office to Build better camaraderie Brainstorm more Make sure I know what they are doing“ If you’re in point three, where your employees work doesn’t matter. You still donāt know what they are doing. What are people doing? It’s unlikely that you spend all day standing…
Read MoreThe historical lens of lessons learned
One of the challenges of studying history, classics, and the past, is knowing how to read stories through the right lens: is it ours, or is it the lens of the time? Do you know how this comes up in business? In your Lessons Learned. Lessons Learned After a major project or process update, you…
Read MoreThe best lessons are the ones we learn
There’s nothing wrong with things going wrong in business. Do you remember Appleās first hand-held device, the Newton? No? Thatās ok, neither does anybody else. Managerially the company did everything right and yet the product was a huge flop. But the brand didnāt disappear, and 13 years later they launched the iPhone, which quickly set…
Read MoreInnovation happens when you think inside the box: start with the everyday
Innovation happens when you are good at something you doā¦ and then you do it a little bit better. Innovation matters because it ensures that you are always doing things in the best possible way. “Innovation is about tweaking systems that are already faring wellā, according to Business News Daily. It’s the little changes you…
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