Posts Tagged ‘business process’
Why Professional Problems Happen: A Client-Centric Problem-Solving Strategy. (The Worksheet)
There’s a story about a high school nurse giving crutches to every student. If they had a nosebleed, a cold, or a cut on their arm, she gave them all crutches. Maybe it was a symbolic gesture telling students to take care of themselves. But more likely it was a simple story about solving the…
Read MoreWorking In vs. On Your Business: How To Shift Your Leadership. (The Worksheet)
You must work on your business, not in it. Since you started your business, you’ve probably heard a version of this idea every month. But what does it mean, really? How do you know when you are working ON your business rather than in it? Work ON your business Working on your business means looking…
Read MoreThe Power of Clarity: Small Business Teams Want Clear Expectations. (The Worksheet)
Nearly 48% of workers reported leaving a job because it didn’t meet their expectations (from a survey by ThriveMap). This highlights a crucial aspect of employee management: the importance of clear communication about expected outcomes. The importance of managing expectations. Communication gap It is not because you lied to them about their jobs. It is…
Read MoreStrategy Simplified: What It Really Means for Your Business. (The Worksheet)
What is strategy, anyway? Many people equate strategy with having a plan or thinking deeply about an issue. However, strategy has a specific definition and plays a crucial role in driving success within your organization. Let’s look at the most recent evolution of the definition. What strategy was In the past, strategy was often simplistically…
Read MoreConsistency Drives Customer Satisfaction: Service And Loyalty (The Worksheet)
You’re at a concert, eagerly awaiting your favorite band to take the stage. You know every word to every song, yet you still feel a sense of excitement and anticipation. Why? Because even though the experience is familiar, it’s still incredibly satisfying to hear it again. The same is true in customer experience. What customers…
Read MoreStop Writing Job Titles: Reimagining Job Descriptions For Business Needs (The Worksheet)
Let’s face it, job descriptions can feel a bit stale. Every business in every industry has the same ones. Sales Manager, Marketing Coordinator, Customer Service Rep, Admin Support, and more. But do these titles really capture the essence of what the job entails? Do these titles make the job feel tied to your business? From…
Read MoreMeetings, Not Monologues: A Collaborative Approach. (The Worksheet)
You know whenever you call a meeting at work, all your employees jump up for joy and yell, “Yay! A meeting! I can’t wait!” Well, no, this probably doesn’t happen. Meetings are rarely met with this exuberance. Memes about how awful meetings are get shared every single day. But it doesn’t have to be this…
Read MoreBeyond Bots: Exceptional Customer Service in the Age of Automation. (The Worksheet)
Customers like automation. They get a service that is And they are happy. Most of the time. Customer service Some things have to be done by humans. And human customer service should always be better than a machine option. The people in your business represent your brand, and they are your chance to shine. Make…
Read MoreBuild a Better Business: Understanding Your Organizational Chart. (The Worksheet)
In the last ten years, how many things have you heard are “dead”? Email, landlines, offices, retail stores. And yet all of these things still exist. They evolved. The same is true for the organizational chart, which people have been declaring as “dead” for almost ten years. But the org chart is not dead: the…
Read MoreBeyond Instructions: Delegating Responsibilities, Not Just Tasks. (The Worksheet)
When you need a diced bell pepper, what matters is that you have a diced bell pepper, not how it was chopped. Getting things done in your business is not that different. What matters in your business is getting results while respecting your principles. Those are the boundaries. Within those boundaries, there is space to…
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