What you don’t know about… Hiring Risks 🤪

Hiring employees.  It’s risky business. It’s also necessary. Knowing the risks of hiring makes you less likely to run into them. This is why I spoke with Charlotte Merritt. Charlotte works at Insperity and her mission is to reduce employee turnover.  “​​Each time you hire – whether to backfill or grow, you are opening yourself…

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The formula for creative employees: Set them free ⏯️ (5/6)

The wrong formula: work – eat – sleep – repeat.  The right formula: work – play – entertain – learn – eat – sleep – repeat and not in this order.  As explained by Leah Marone, mental wellness consultant and psychotherapist: Taking time away from work does not just serve as a reset, it also…

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Are you building a culture of innovation in the workplace? 🔣(4/6)

I want all my clients to be great managers. All my clients want to be great managers. And that means that they know the difference between managing and micromanaging. In short: It’s not about being hands-off, but rather finding that sweet spot where your team feels supported, yet challenged to push the boundaries. The boundaries…

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Celebrate success: measure, plan, recognize good work 🍾  (6/6)

Don’t forget this step, in any part of your business.  A powerful way to ensure more good work is to recognize what’s working, celebrate good results, and give the team the spotlight. Make sure everyone in the business knows when good work is happening.  Measure customer satisfaction First and foremost. It is up to your…

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Hire the right customer experience team 🥇  (5/6)

Every area of your business needs the right people in the right seats. And the right people for your customer experience team can make or break the business. When clients work with happy employees and when they feel taken care of, they will be happy to do, and continue doing, business with you.  So far…

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Operational efficiency: an essential to grow your business

Business growth is what we’re talking about, but to achieve growth, you must scale your business.  Growing your business means adding parts. More clients, more employees, more desks, more anything. Scaling your business means that your revenue increases, but your resources stay about the same.  For more on that see my post Why scaling is…

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