Happy Employees
Celebrate success: measure, plan, recognize good work š¾ Ā (6/6)
Donāt forget this step, in any part of your business. A powerful way to ensure more good work is to recognize what’s working, celebrate good results, and give the team the spotlight. Make sure everyone in the business knows when good work is happening. Measure customer satisfaction First and foremost. It is up to your…
Read MoreHire the right customer experience team š„ Ā (5/6)
Every area of your business needs the right people in the right seats. And the right people for your customer experience team can make or break the business. When clients work with happy employees and when they feel taken care of, they will be happy to do, and continue doing, business with you. So far…
Read MoreOperational efficiency: an essential to grow your business
Business growth is what we’re talking about, but to achieve growth, you must scale your business. Growing your business means adding parts. More clients, more employees, more desks, more anything. Scaling your business means that your revenue increases, but your resources stay about the same. For more on that see my post Why scaling is…
Read MoreYour org chart shouldnāt look like an octopus
āMake an organizational chart?ā He asked me. āBut thatās so 20th century, do businesses still do that?ā Only the good ones. The problem was never organizational charts: the problem was always bad organizational charts. And in small businesses, org charts are even harder, because so many people fill multiple roles. Pretty soon they look like…
Read MoreDoes everybody know your mission statement?
If I ask ten of your employees what your mission statement is, how many different answers will I receive? And how different will they be from your answer? Use your mission statement Your mission statement is a tool. Use it. I am aware that many people see it as a form of PR, a ānice…
Read MoreAre you living by your guiding principles?
Leading by example is one of the main points of leadership. You may have noticed: itās in the word. To get the behavior you want from your employees is to be the person you want them to be. They can see you We donāt live in an episode of Big Brother, but we are being…
Read MoreWhy you should stop having performance reviews
The annual performance review. Every employeeās favorite moment of their favorite day. They prepare for it, they celebrate it, they wait all year or all quarter for this fun, exciting, stimulating momentā Clearly: I am joking. Nobody likes performance reviews, neither employees nor employers. So letās stop doing them. Letās have Stay Interviews instead. What…
Read MoreThe most important line in your job descriptions
There’s one sentence in your job description that matters the most. If you were only allowed to share one line from your job description, this would be the line to share. Itās the line that tells people what to do. And it goes like this: āThe purpose of this role isā¦ā A job adds value…
Read MoreThe 4 stages of a new hire (but only use 3)
Congratulations: you hired someone new! And of course, they are the right person. Probably. Almost definitely. But, still, we need to have a conversation.Ā New hire journey First of all: of course you do. It will take everyone time to learn the job, the business, the culture, and even what to do when the coffee…
Read MoreHow to give the people what they want: hr edition
āOrganizationsā¦ are nothing more than the collective goodwill and aspirations of the people involvedā. – Sergio Marchionne As a business owner, you are responsible for the collective goodwill, you are the vehicle for people to achieve those aspirations. You are, in short, responsible for a positive working environment. The workforce solutions company ManpowerGroup did the…
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