Happy Employees
Values Are Not Enough: How Behavior Defines Your Business
We often believe we are a reflection of our values. In reality, we are a reflection of our behaviors. The challenge You hold values like integrity, respect, accountability, kindness, and creativity. But others—clients and employees—judge you by what they see: how you act, treat people, and collaborate. And their perception directly shapes how they engage…
Read MoreProductivity for Every Role: Applying Equal Rules to Unique Jobs
The principles of productivity are the same across all roles in a business. But no two “to-do lists” look exactly the same. Let’s explore how professional priorities shape our productivity plans. Productive roles From an intern to the CEO, each role in a business has different targets and different expectations on their shoulders. And that…
Read MoreIntroducing Company Resources During Employee Onboarding.
Do you ever do things by rote that you don’t even think about? Like driving home and then not remembering the commute. Or brushing your teeth and forgetting you did it. You don’t think about it because you do the same thing every time. Company resources The way you use your company resources can feel…
Read MoreMore Than a Transaction: Training New Hires To Truly Know Your Clients.
Onboarding a new employee is not all about you. You think of everything the new hire must know about your business and people, but don’t forget what they must know about other businesses and people too. Don’t forget your clients. More than a transaction Your clients are whole people, or businesses made up of whole…
Read MoreProduct Expertise: What Every New Hire Needs to Know.
It might seem simple. You have a new hire, so: “just teach them what our product is.” Well… not quite. That little statement actually carries a lot of weight. Know the product Knowing about your product is more than knowing what your product is. It’s about the what, but also the why, the how, and…
Read MoreOnboarding Technical Skills: From Practice Drills To Your Company’s Unique Game.
Technical skills are often a reason you hire someone-but that’s just the beginning. The real challenge is having new hires adapt those skills to your business context. Onboarding is not checking off what they know. It is guiding them to apply their expertise in ways that drive your company forward. From drills to the game…
Read MoreOnboarding Essentials: Covering the Fundamentals With a Simple Checklist. (The Worksheet)
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Over the years, I’ve seen a few onboarding errors pop up again and again: What do you know What do all these issues have in common? They’re all about knowledge—either too much, too…
Read MoreWhat Technical Skills Should You Really Require in New Hires? Experience And Potential.
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Hiring is not only about values and principles. There is also technical skill to consider. The question is: which technical abilities are essential from day one, and which can be developed on the…
Read MoreFocus Your Hiring To Combine Culture And Capability
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Two sets of guiding principles: one for the company, one for the role. But how do you make them the same, yet different? They serve different purposes, and describe different things. What are…
Read MoreDouble the Impact: Core Values And Role Values.
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks I like to turn company values into guiding principles. In other words, clear, actionable behaviors that prove those values. Last week’s worksheet has two spaces for guiding principles. Why two? Guiding principles for…
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