Job titles are great for algorithms in job search sites; job roles are better for managing your business.  Following my March article explaining this difference, I received some great feedback from people writing roles for their own business.  The next step is to instruct your team. Does everybody know what they should be doing? It’s…

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Business culture is not optional.  Like gravity or photosynthesis, whether or not you acknowledge it, it is there.  The question is never: do we have a company culture; the question is always: do we have a good company culture or a damaging company culture? And if it’s going to happen anyway, you may as well…

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This blog talks about business management. Indeed my whole business is about the craft of business management.  And if the business is the idea, management is what turns the idea into action.  But what are you managing, exactly? How do you manage an “idea” into a “reality”? The best way to answer this question is…

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What has to happen in your business? This is an easy one.  Sales, marketing, human resources, finance, and let’s add legal and customer service. To begin with, anyway.  Here’s the catch: imagine you hire a new marketing employee. And you tell this person to “do marketing”.  What are they doing all day? Is it what…

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You want employees who are happy to work in your business.  You want to know that they look forward to coming to work, enjoy what they do all day long, and value your role as their boss and mentor.  We have already talked about the importance of “checking in” with your employees, to find out…

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My online course on how to run better company meetings has been receiving regular updates in the COVID19 generation. The latest is a lesson and worksheet on the proper etiquette for virtual team meetings. As managers you want to ensure your meetings are just as effective remotely as they are in person. See a preview…

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Leading by example.  We all think we do it. But few people take deliberate steps to ensure this is true.  The best descriptions of how to “lead by example” are the ones that create visuals: Model the behavior you want to see Create a picture of what is possible.  Leading by example isn’t about what…

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Each employee you have does multiple things, with multiple steps and tasks, and multiple potential outcomes and consequences.  How do you, as their manager, instruct them, guide them, and keep an eye on their work with so much to juggle? You do that by focusing on the only two things that your employees actually need…

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How do your employees know why they do the things that do? How do you know why your employees do the things that they do? Are you giving them a good direction about where you want their work to take the business? Employees join a company to use their skills in a valuable way. But…

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The number one secret to having happy customers is having happy employees.  No matter what else you have in place, if your employees don’t like what they do, customers will notice, and they won’t like working with you.  When you are thinking about how to gather customer feedback, remember that employee feedback should be part…

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