Streamlined Customization: Exceptional Customer Experiences. (The Worksheet)

We talked about making the customer experience easy for customers.  But what about making it easy for our employees?  Employees should be able to get through the process easily.  That saves them energy and time for what truly matters: customization, problem-solving, and creating a memorable experience. Making it easy Make sure your employees are well-trained…

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Meetings, Not Monologues: A Collaborative Approach. (The Worksheet)

You know whenever you call a meeting at work, all your employees jump up for joy and yell, “Yay! A meeting! I can’t wait!” Well, no, this probably doesn’t happen.  Meetings are rarely met with this exuberance. Memes about how awful meetings are get shared every single day.  But it doesn’t have to be this…

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Beyond Technical Skills: A Personality-Driven Organizational Chart. (The Worksheet)

Organizational charts are, first of all, a description of what has to happen in your business.  You need different behaviors, abilities, and points of view for each role in your company. These elements, often overlooked, ensure your business operates cohesively and effectively. Personality matters. Aptitude and attitude  You will know your employees’ experience and abilities. …

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Tough Talks With Employees: Question Your Way to Resolution. (The Worksheet)

Last week we agreed that your relationship with an employee is give & take: They contribute skill, talent, and motivation.  You contribute structure, direction, and resources.  But things still happen. Even great employees sometimes make mistakes.  Especially if you encourage innovation and creativity at work, which you should. What now? The tough conversations At first…

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Employee Engagement Starts with Clear Communication. (The Worksheet)

Do your employees understand your emails? What about your conversations? Do they always do exactly what you expect? Do they ever ask you questions that you have already answered? More than once?  Do your instructions sound too much like last week’s recipe example? What are you saying It’s not just your clients and prospects who…

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