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Latest Posts...

Managing Customer Expectations: A Roadmap to Success. (The Worksheet)

You’re stuck in traffic, inching forward without any idea why. The wait feels endless and frustrating. What on earth is all this for? Then you see it: construction up ahead. Well, now it all makes sense.  Now put this in a business context: you are the construction and your client is stuck in line. But…
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The Power of Clarity: Small Business Teams Want Clear Expectations. (The Worksheet)

Nearly 48% of workers reported leaving a job because it didn’t meet their expectations (from a survey by ThriveMap).  This highlights a crucial aspect of employee management: the importance of clear communication about expected outcomes. The importance of managing expectations.  Communication gap It is not because you lied to them about their jobs.  It is…
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Managing Expectations: The Ultimate Ingredient For Business Confidence. (The Worksheet)

Managing expectations is one of my favorite phrases. It encapsulates the importance of being clear and explicit.  But in business, people often overlook this crucial practice, leading to misunderstandings and unmet goals. Just ask Tanya Osensky, or Katie Sparks-Moore, or any attorney who has navigated the complexities of drafting or amending contracts. Don’t skip the…
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