Posts Tagged ‘business process’
How to make your business pass the So What test?
New year, new you, new resolutions, new goals. But all in the service of what, exactly? As you start the new year – or any new day – make sure you know why you do the things you do and why others should take interest. Make sure your business passes the so what test. What…
Read MoreFailure usually isn’t (what we think it is)
“It was a complete failure. All the time: wasted. Everything I tried: wrong. Now I’m doubting everything I do.” Statements that, unfortunately, sometimes happen in a business environment. When I heard this one I took issue with, well, all of it. Something had indeed gone wrong. But no time had been wasted and I didn’t…
Read MoreThe Glue Your Business Needs Every Day
What has to happen in your business? When people think of business functions, they tend to list marketing, sales, finance, human resources, maybe production as well. However you make your list, there is one fundamental business function that ties all the rest together; the glue that makes it work, if you will. Management. Collaborate more…
Read MoreHow easy is it to buy from you?
It was a fine, sunny day, warm with a breeze, and perfect for spending time outdoors. The coffee carts were lined up along the street, right outside the park. The hero of our story decided to approach one such cart and order himself a coffee to drink while he worked outdoors for a bit. He…
Read MoreHow to plan to be spontaneous
“The last thing I want for my business is a plan or a process. I need my people to be spontaneous and adaptable”. This is an actual quote from a business owner who is terrified of turning his employees into automatons. His fear is valid: at what point is too much instruction removing any capability…
Read MoreHumans vs. Machines: Who Wins?
In the eternal struggle between humans and machines, I have come to trust the opinion of chess champion Gary Kasparov. Not least because his opinion has changed over time and as he examined results. His conclusion is: machines are better than humans at some things. Humans are better than machines at some things. And nobody…
Read MoreWhy it is time to stop selling
There is no money in sales. No, really. Think about it: you can sell, and sell, and sell. But at what point do you actually make money? When somebody else buys. The money is in the action of buying, not the action of selling. Before you build a sales plan, understand how your clients buy. …
Read MoreCan everyone in your business hear your customers?
Who talks to your clients every day? Is it you? Is it your salespeople? Is it the teams that serve your customers? Who listens to your clients every day? What customer-centric means Being customer-centric is not just about appreciation gifts, cards on birthdays, and a friendly demeanor. Being customer-centric means innovating for customers, not against…
Read MoreBusiness Continuity: Why and How
The following is a recording of an online conversation I had with Tanya Osensky about business continuity: what it is, why it matters, and how to do it. I shared this as part of my Events list, but I am receiving always more questions about this subject matter, so it is worth highlighting as its…
Read MoreRebecca G. Brizi joins “How’s Your ePresence?” with Mark Galvin
Mark and I had a terrific chat for his podcast How’s Your ePresence. We covered it all: Why strategizing upstream will make marketing more effective What does it mean to bring diversity of thought into the workplace Let’s re-frame how we “fail” and “succeed” How does consistency make a business more effective See the video…
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