Working from home, remote working, staying at home while trying to work… whatever you call it, some version of the home office is probably here to stay.  When you were at the office, you were physically present and could be seen at your desk, in meetings, and doing all the work things.  Now your presence…

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When I say “work-life balance”, what do you think?  Employees: “boundaries from work and control over my time.” Employers: “my employees asking for more time off.” Who is right? They both are. And the conflict deepens when the business owner confronts her own work-life balance: “How can I justify the time off to read a…

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Learn the Lessons

Here is an excerpt from written notes I sent a client (shared, of course, with permission).  “As we refocus on growth, I am working to get a list of KPIs we need to track. What are the numbers that will show our growth?” My response Don’t start with the KPIs: start with the roles. Think…

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We all want to be effective, and we all want to be efficient. Too often, these two qualities do not play well together.  To be more efficient, businesses cut resources and steps. Then, struggling to achieve results (i.e. seeing their effectiveness decrease), they throw money or time at the quickest fix available.  It is the…

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Learn the Lessons

It is helpful, every now and then, to get a little bit philosophical. Last week’s look at passion was a chance to remind yourself that working through the challenges and successes of running a business is part of the fun. Or “fun”. It does not, however, stop there. Passion, to have impact, requires action. And…

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Last month I shared a Reading Room post about Decision Making; it was a series of links to popular methodologies for making decisions. A reader question requested some more information on these methods in action. Ryan Williams is the president of Websuasion, an app development company, and he asked: Thanks for this breakdown, Rebecca. Our…

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A client I worked with once told me a story from when she worked in the corporate world, early on in her career. It is a great example of a lack of process and all the problems that creates. The Story The protagonist of this story was in an administrative client facing position. She supported…

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Words you will have read multiple times on this blog are: “there is no single right way, but the are many wrong ways”. Process mapping and building is no different. Below are key facts to consider when building a process to make it effective as well as malleable to environmental change. To, in other words,…

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I mean… what’s not to enjoy? Building a process that begins at point A, understands the arrival point B, and connects all those dots with effective steps and outcomes is actually the sort of thing I might do for fun. But then, that’s why I am in this job and my clients are in theirs,…

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I will often say that there is no set formula for something: there is no one correct method. There are, however, plenty of incorrect ways to do things. Resource Audits are no exception. Here are some common mistakes made when performing a resource audit. Looking only at revenue Revenue is nothing but a number. Without its…

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