Posts Tagged ‘roles’
The Unexpected Tool for Cultural Brilliance: Your Organizational Chart (5/8)đ˘
How do you make sure you keep your promises? Your brand is a promise to employees. Now you have to keep it. Every interaction you have with the public should reflect your brand, and therefore your culture. Enter: the organizational chart. Organizational chart Thatâs that diagram that shows everybodyâs job titles and has lines going…
Read MoreChange, but for the Better: 3 easy ways to Give Your People Direction âď¸ (2/6)
You’ve got a mission statement, and you’re telling your people to innovate. Great. Your work here is done. Or is it? Itâs not. You have to do more than just tell them. You have to give them the tools, the feedback, and importantly: the ideas. Here are three ways to do that. Future skills What…
Read MoreHire the right customer experience team 𼠠(5/6)
Every area of your business needs the right people in the right seats. And the right people for your customer experience team can make or break the business. When clients work with happy employees and when they feel taken care of, they will be happy to do, and continue doing, business with you. So far…
Read MoreProductivity & Profit: why delegating is good for your business
Delegating. It sounds so simple. Youâre too busy, you ask somebody else to do some of the work you are doing, and now you are less busy and everything is getting done. But delegation is much more than that. Delegation is business management: it is an important part of business decision-making and is necessary for…
Read MoreYour org chart shouldnât look like an octopus
âMake an organizational chart?â He asked me. âBut thatâs so 20th century, do businesses still do that?â Only the good ones. The problem was never organizational charts: the problem was always bad organizational charts. And in small businesses, org charts are even harder, because so many people fill multiple roles. Pretty soon they look like…
Read MoreWould you recommend working for you?
Even better: would you want to work for you? I want you to be very careful when you answer this question, and make sure you are thinking of your business as it really is, not as you want it to be. Your employees work in the reality that exists today, tomorrow, and every day. Not…
Read MoreWhy you should stop having performance reviews
The annual performance review. Every employeeâs favorite moment of their favorite day. They prepare for it, they celebrate it, they wait all year or all quarter for this fun, exciting, stimulating momentâ Clearly: I am joking. Nobody likes performance reviews, neither employees nor employers. So letâs stop doing them. Letâs have Stay Interviews instead. What…
Read MoreThe most important line in your job descriptions
There’s one sentence in your job description that matters the most. If you were only allowed to share one line from your job description, this would be the line to share. Itâs the line that tells people what to do. And it goes like this: âThe purpose of this role isâŚâ A job adds value…
Read MoreStop punishing your best employees (đyes you are)
Much like children or grandchildren: of course, you donât have a favorite employee. You support them all equally and appreciate each one for their individual skills and talents. Now that we have established that, letâs look at how you are punishing your favorite employees. Who is your best employee There is somebody who is always…
Read MoreHire the right person the first time
Hiring is difficult. It’s complicated, and confusing, and will take a long time. Here’s one way to simplify your hiring: start with essential skills. What are essential skills? Essential skills are the skills you need for the job but don’t have time to teach. You can teach somebody how to use a hammer to hang…
Read More