Posts Tagged ‘employees engagement’
Are you building a culture of innovation in the workplace? 🔣(4/6)
I want all my clients to be great managers. All my clients want to be great managers. And that means that they know the difference between managing and micromanaging. In short: It’s not about being hands-off, but rather finding that sweet spot where your team feels supported, yet challenged to push the boundaries. The boundaries…
Read MoreChange, but for the Better: 3 easy ways to Give Your People Direction ↔️ (2/6)
You’ve got a mission statement, and you’re telling your people to innovate. Great. Your work here is done. Or is it? It’s not. You have to do more than just tell them. You have to give them the tools, the feedback, and importantly: the ideas. Here are three ways to do that. Future skills What…
Read MoreCelebrate success: measure, plan, recognize good work 🍾 (6/6)
Don’t forget this step, in any part of your business. A powerful way to ensure more good work is to recognize what’s working, celebrate good results, and give the team the spotlight. Make sure everyone in the business knows when good work is happening. Measure customer satisfaction First and foremost. It is up to your…
Read MoreHire the right customer experience team 🥇 (5/6)
Every area of your business needs the right people in the right seats. And the right people for your customer experience team can make or break the business. When clients work with happy employees and when they feel taken care of, they will be happy to do, and continue doing, business with you. So far…
Read MoreOperational efficiency: an essential to grow your business
Business growth is what we’re talking about, but to achieve growth, you must scale your business. Growing your business means adding parts. More clients, more employees, more desks, more anything. Scaling your business means that your revenue increases, but your resources stay about the same. For more on that see my post Why scaling is…
Read MoreProductivity & Profit: why delegating is good for your business
Delegating. It sounds so simple. You’re too busy, you ask somebody else to do some of the work you are doing, and now you are less busy and everything is getting done. But delegation is much more than that. Delegation is business management: it is an important part of business decision-making and is necessary for…
Read MoreYour org chart shouldn’t look like an octopus
“Make an organizational chart?” He asked me. “But that’s so 20th century, do businesses still do that?” Only the good ones. The problem was never organizational charts: the problem was always bad organizational charts. And in small businesses, org charts are even harder, because so many people fill multiple roles. Pretty soon they look like…
Read MoreHow does everybody spend their time?
“I want all my employees to be in the office to Build better camaraderie Brainstorm more Make sure I know what they are doing“ If you’re in point three, where your employees work doesn’t matter. You still don’t know what they are doing. What are people doing? It’s unlikely that you spend all day standing…
Read MoreDoes everybody know your mission statement?
If I ask ten of your employees what your mission statement is, how many different answers will I receive? And how different will they be from your answer? Use your mission statement Your mission statement is a tool. Use it. I am aware that many people see it as a form of PR, a “nice…
Read MoreAre you living by your guiding principles?
Leading by example is one of the main points of leadership. You may have noticed: it’s in the word. To get the behavior you want from your employees is to be the person you want them to be. They can see you We don’t live in an episode of Big Brother, but we are being…
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