Are you building a culture of innovation in the workplace? 🔣(4/6)

I want all my clients to be great managers. All my clients want to be great managers. And that means that they know the difference between managing and micromanaging. In short: It’s not about being hands-off, but rather finding that sweet spot where your team feels supported, yet challenged to push the boundaries. The boundaries…

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Finding the Force: Continuous Improvement and Meeting Goals 🆕 (1/6)

A critical part of business planning is preparing for things to change. The better you can control that change, the easier it will be. How do you control change? Use a mission statement.  It’s easy to innovate with a great mission statement. Stay on mission A good mission statement guides your employees. It guides their…

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Three ways to understand your clients better 🧐 (2/6)

There is only one way to offer a great customer experience: to understand your clients.  I mean really understand them. Not as a general category, or a demographic. Understand them as people and individuals, even when you tackle them as a group.  How do you do that? What does it mean to understand your clients?…

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Operations: part 1 of the 2 sides of business

Because I like numbers, or because I like lists, or maybe because it was lunchtime and I was hungry, I recently came across this 2020 article about the two sides of business. (The PB&J image showed up first).  Mainly I like business to be simple. A two-sided object is pretty simple. What are operations I…

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3 key business skills, part 1: Management

“It is easy to be distracted by your customer-facing work, but the foundation of your success will be built on sound management practices.” This quote is the reason I keep returning to this article in Small Biz Viewpoints.  The article highlights three key business skills that owners must nurture. We’ll take a look at each…

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How does everybody spend their time?

“I want all my employees to be in the office to Build better camaraderie Brainstorm more Make sure I know what they are doing“ If you’re in point three, where your employees work doesn’t matter. You still don’t know what they are doing.  What are people doing? It’s unlikely that you spend all day standing…

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Are you living by your guiding principles?

Leading by example is one of the main points of leadership.  You may have noticed: it’s in the word.  To get the behavior you want from your employees is to be the person you want them to be.  They can see you We don’t live in an episode of Big Brother, but we are being…

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Why does a small business need a business plan?

…  It’s just that… It seems like a lot of work. Especially for a small business.  To spend all this time writing out a detailed plan for the next five years when you can’t even predict the next 5 months, let alone stop working for 2 weeks to complete a plan that will live at…

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