Posts Tagged ‘guiding principles’
Values Are Not Enough: How Behavior Defines Your Business
We often believe we are a reflection of our values. In reality, we are a reflection of our behaviors. The challenge You hold values like integrity, respect, accountability, kindness, and creativity. But others—clients and employees—judge you by what they see: how you act, treat people, and collaborate. And their perception directly shapes how they engage…
Read MoreThe Most Important Question Your Business Should Always Ask
The most important question a business can ask itself is: What should we do next? In any workflow, not just end-of-year reviews and lessons learned analyses. From failure to focus There is a challenge to working on lessons learned. That challenge is negativity. When all you talk about is problems and mistakes, you end up…
Read MoreFocus Your Hiring To Combine Culture And Capability
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Two sets of guiding principles: one for the company, one for the role. But how do you make them the same, yet different? They serve different purposes, and describe different things. What are…
Read MoreBalanced Hiring: How To Balance Culture And Competence. (The Worksheet)
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks When it comes to hiring, most people fall into one of three camps: Hiring approach These instincts aren’t wrong—but relying on just one can lead to trouble. Hiring balance The truth is you…
Read MoreTrust in Action: The Best Antidote to Micromanagement. (The Worksheet)
We can all agree that micromanagement is bad. You don’t think you do it. And if you do, you wish you didn’t. But let’s be honest—it’s tough to let go. Start clarifying your role: what are the projects and decisions you should focus on? What about your team—what key goals and outcomes should each employee…
Read MoreActually, Company Values Guide Profitable Behavior: Good Decisions And Brand Strength. (The Worksheet)
Over the past two weeks, we’ve defined your company’s Mission and Culture in clear, actionable terms. Now, it’s time to do the same for your company’s Values. That’s right—values aren’t just buzzwords; they are tangible, meaningful principles that guide your organization. The concept of values Values are beliefs or principles that guide our behavior and…
Read MoreAdapt with Consistency: How To Change Your Business When Things Change. (The Worksheet)
Adapting. It’s a skill we use every day, often without even realizing it. When your GPS suggests a faster route mid-drive. When you’re cooking and discover you’re missing a key ingredient. You pause, you reflect, and you adapt to get where you want to go. In business, we do the same thing. Consistency is key…
Read MoreWillingness To Sell: Great Workplaces Unite And Deliver. (The Worksheet)
Last week we addressed creating a willingness to buy. One essential part of a willingness to buy is creating a willingness to sell. If your team is motivated and interested in their work, your clients will be too. And this mindset shouldn’t be limited to just the sales team. Collective effort Every part of your…
Read MoreBeyond Bots: Exceptional Customer Service in the Age of Automation. (The Worksheet)
Customers like automation. They get a service that is And they are happy. Most of the time. Customer service Some things have to be done by humans. And human customer service should always be better than a machine option. The people in your business represent your brand, and they are your chance to shine. Make…
Read MoreRedefining “The Right Fit” For The Business And For The Job. (The Worksheet)
Every job in your business is different. You will need different people to fill them. People with a range of capabilities that will bring value to your business. Using last week’s worksheet, you defined the right values and behaviors for your business. Don’t stop there: find the right values and behaviors for each job in…
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