Posts Tagged ‘guiding principles’
Three ways to understand your clients better 🧐 (2/6)
There is only one way to offer a great customer experience: to understand your clients. I mean really understand them. Not as a general category, or a demographic. Understand them as people and individuals, even when you tackle them as a group. How do you do that? What does it mean to understand your clients?…Read More
Operations: part 1 of the 2 sides of business
Because I like numbers, or because I like lists, or maybe because it was lunchtime and I was hungry, I recently came across this 2020 article about the two sides of business. (The PB&J image showed up first). Mainly I like business to be simple. A two-sided object is pretty simple. What are operations I…Read More
3 key business skills, part 1: Management
“It is easy to be distracted by your customer-facing work, but the foundation of your success will be built on sound management practices.” This quote is the reason I keep returning to this article in Small Biz Viewpoints. The article highlights three key business skills that owners must nurture. We’ll take a look at each…Read More
How does everybody spend their time?
“I want all my employees to be in the office to Build better camaraderie Brainstorm more Make sure I know what they are doing“ If you’re in point three, where your employees work doesn’t matter. You still don’t know what they are doing. What are people doing? It’s unlikely that you spend all day standing…Read More
Are you living by your guiding principles?
Leading by example is one of the main points of leadership. You may have noticed: it’s in the word. To get the behavior you want from your employees is to be the person you want them to be. They can see you We don’t live in an episode of Big Brother, but we are being…Read More
Why does a small business need a business plan?
… It’s just that… It seems like a lot of work. Especially for a small business. To spend all this time writing out a detailed plan for the next five years when you can’t even predict the next 5 months, let alone stop working for 2 weeks to complete a plan that will live at…Read More
You only need two things to meet your goals ✌️
Motivation and support. When you have the motivation to do the thing, and the support to get it done, you have the perfect formula. Motivation means willingness, but it is more than that. Motivation is also the excitement of doing the thing, it means looking forward to it and being a reliable party. Support means…Read More
The ten minute business plan
Let me start by pointing out that you will not write a “Business Plan” – big B big P – in ten minutes. Not something an investor or a bank would accept. But you can write a preliminary business plan – small b small p – in ten minutes. And that business plan will be…Read More
Yes, business person: your work is creative
I am talking to you, the accountant. And you, the attorney. I am talking to you: the realtor, the banker, the writer, and the art hanger. Everybody reading this, all of our work is creative. It is the core idea in my interview on Jessica Matthews’ How I Create Me podcast. Creativity is transformation When…Read More
An introduction to company culture
It’s not really a “thing”, it’s more of a concept. An abstract we can talk about but not physically build. Right? No that’s not right. Culture is when we put ping pong tables in the office and offer beer on tap and relaxation pods. Right? Is it when I let all my employees work from…Read More