Posts Tagged ‘customer context’
Do you know what your clients want?
Your clients know what they want. To get what they want, they need something: you. You know what they need, which allows them to get what they want. (If this doesn’t sound familiar, see the link above). Now let’s make sure that you understand what your clients want. How Let’s start with how your clients…
Read MoreWhy you don’t want to sell quality
Look through the language you use to talk about your business. Consider your website, your pitches, your business cards, your brochures, the way you introduce yourself at events and in interviews. Now review all that language asking yourself a single question: what’s the alternative? “Quality” is not a quality message Imagine that you are about…
Read MoreLet’s talk about an entrepreneur’s biggest mistake
What is an entrepreneur’s biggest mistake? I was asked this question just the other day. And as much as I am not a fan of questions that require absolutes, I will still answer a question when it is posed. And the answer to this one is: thinking they know what their customer wants. One coin:…
Read MoreFind out what your clients fear
All of your clients want something. All of your clients need something too. And all of your clients also fear something. They may talk about it, ignore it, or not even have thought about it yet. Still, they know that every decision they make involves some risk. What are the risks Every decision carries risk. …
Read MoreBest of 2020
That’s right: this is a summary post. The best of the year from my blog posts, YouTube videos, and products. Blog Posts The four most popular posts of the year touch on all the main topics: keeping happy and productive employees, trusting your clients, (not) offering discounts, and, of course, remote working. The only two…
Read MoreHow to describe the technical benefits of your service
Your clients want to know what’s in it for them when they buy from you. They want to know the benefits of using your service. Note the plural use of the word: there are always multiple benefits and as a business owner or leader, you must know what they are. Last time (link above) we…
Read MoreCan everyone in your business hear your customers?
Who talks to your clients every day? Is it you? Is it your salespeople? Is it the teams that serve your customers? Who listens to your clients every day? What customer-centric means Being customer-centric is not just about appreciation gifts, cards on birthdays, and a friendly demeanor. Being customer-centric means innovating for customers, not against…
Read MoreYou don’t have to be an entrepreneur to be entrepreneurial
Have you ever thought to yourself: “I wish my employees were more entrepreneurial?” Immediately followed by the question: “If they were entrepreneurial, wouldn’t they start a business instead of work for me?”. Not necessarily: there is a difference between the words entrepreneur and entrepreneurial. Let’s explore it. Know how to spot opportunities Let me start…
Read MoreBusiness Continuity: Why and How
The following is a recording of an online conversation I had with Tanya Osensky about business continuity: what it is, why it matters, and how to do it. I shared this as part of my Events list, but I am receiving always more questions about this subject matter, so it is worth highlighting as its…
Read MoreYes: Your Clients Know What They Want
It is a common refrain: “My clients come to me without knowing what they want. But I listen and learn and then I can guide them.” There are two sentences there, and only one of them is correct. What clients want When I come across a client expressing this sentiment I always pause for a…
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