More Than a Transaction: Training New Hires To Truly Know Your Clients.
Onboarding a new employee is not all about you.
You think of everything the new hire must know about your business and people, but don’t forget what they must know about other businesses and people too.
Don’t forget your clients.
More than a transaction
Your clients are whole people, or businesses made up of whole people.
They are not a list of 5 bullet points outlining some standard demographic data.
They are personalities and desires and fears and preferences and expectations.
A client profile
With your onboarding information, be sure to include:
- Pain points: what they are and how your clients suffer them
- Needs: what will solve them, how, and why
- Goals: why they want it solved and what they hope to do once things are better
- Expectations: how they want to be treated, spoken to, and served
And then tailor training to the new hire’s specific role.
New hire success
People’s work matters.
Their outcomes matter more.
Client success matters the most. Set your new employees up for success with your clients.
What next
Need your employees to update their work plans? Let’s talk about having them write their own job descriptions.
What is missing? Tools and resources. Come back next week to review information about your business resources.