The best way to make your employees happy (5/5) 🙌

Has it been a long week? Did last week’s cliffhanger leave you in an agony of suspense? Well, the wait is over.  Today let’s cover the second part of your employee meeting.  Annual Plan communication You’ve got everyone together to roll out your annual plan. But the whole point is that they are part of…

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Are you building a culture of innovation in the workplace? 🔣(4/6)

I want all my clients to be great managers. All my clients want to be great managers. And that means that they know the difference between managing and micromanaging. In short: It’s not about being hands-off, but rather finding that sweet spot where your team feels supported, yet challenged to push the boundaries. The boundaries…

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Hire the right customer experience team 🥇  (5/6)

Every area of your business needs the right people in the right seats. And the right people for your customer experience team can make or break the business. When clients work with happy employees and when they feel taken care of, they will be happy to do, and continue doing, business with you.  So far…

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Would you recommend working for you?

Even better: would you want to work for you? I want you to be very careful when you answer this question, and make sure you are thinking of your business as it really is, not as you want it to be. Your employees work in the reality that exists today, tomorrow, and every day. Not…

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Does everybody know your mission statement?

If I ask ten of your employees what your mission statement is, how many different answers will I receive? And how different will they be from your answer? Use your mission statement Your mission statement is a tool. Use it.  I am aware that many people see it as a form of PR, a “nice…

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Are you living by your guiding principles?

Leading by example is one of the main points of leadership.  You may have noticed: it’s in the word.  To get the behavior you want from your employees is to be the person you want them to be.  They can see you We don’t live in an episode of Big Brother, but we are being…

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The most important line in your job descriptions

There’s one sentence in your job description that matters the most.  If you were only allowed to share one line from your job description, this would be the line to share.  It’s the line that tells people what to do. And it goes like this: “The purpose of this role is…” A job adds value…

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