Branding from Within: The Reasons of Mission and Values(3/8) 🎇

R G Brizi Business Consulting

We all agree that your business has a brand.  And we all agree that your brand must reflect your culture.  So… what is your culture?  It is not enough to say “good”, “bad”, “friendly”, or “serious”. If you want your brand to be a true reflection of your culture, you have to define it clearly. …

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The best way to make your employees happy (5/5) 🙌

Has it been a long week? Did last week’s cliffhanger leave you in an agony of suspense? Well, the wait is over.  Today let’s cover the second part of your employee meeting.  Annual Plan communication You’ve got everyone together to roll out your annual plan. But the whole point is that they are part of…

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Are you building a culture of innovation in the workplace? 🔣(4/6)

I want all my clients to be great managers. All my clients want to be great managers. And that means that they know the difference between managing and micromanaging. In short: It’s not about being hands-off, but rather finding that sweet spot where your team feels supported, yet challenged to push the boundaries. The boundaries…

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Hire the right customer experience team 🥇  (5/6)

Every area of your business needs the right people in the right seats. And the right people for your customer experience team can make or break the business. When clients work with happy employees and when they feel taken care of, they will be happy to do, and continue doing, business with you.  So far…

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Would you recommend working for you?

Even better: would you want to work for you? I want you to be very careful when you answer this question, and make sure you are thinking of your business as it really is, not as you want it to be. Your employees work in the reality that exists today, tomorrow, and every day. Not…

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Does everybody know your mission statement?

If I ask ten of your employees what your mission statement is, how many different answers will I receive? And how different will they be from your answer? Use your mission statement Your mission statement is a tool. Use it.  I am aware that many people see it as a form of PR, a “nice…

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