You have heard me say it before: innovation is about customers, not the competition.  If you are looking at your competitors to decide your next move, you are doing it wrong.  But that doesn’t mean that there is never a reason to look at your competition.  Sometimes you just want to look and compare: so…

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It is a common trope that failure is a lesson. The question is: are we learning it? In school, we had lesson plans, curricula, lectures, and homework. To truly learn our lessons from failure – or mistakes, or problems, or imperfections – we need a lesson plan.  When you find that something has gone wrong…

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Things are going well! Your business is growing, your clients are happy, finances are all comfortably in the black and your employees all have smiles on their faces. You can now relax and simply enjoy a job well done. Let the systems run themselves since whatever they are doing, seems to be working. Or. You…

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