Jinfo Article – What problem does your information centre solve?

My latest article for Jinfo is now live [Subscription required].

Success in business is always about the value that you bring, whether that value is to your external clients, your internal users, your supervisors and directors, etc. In this article I discuss how Information Departments can define and prove value to their organizations.

If you have a Jinfo subscription, you can read the article here:

What problem does your information centre solve?


How can an information department develop its work processes so that it’s constantly providing value to the larger organisation? This is something Jinfo set out to explore in a recent Community session and this article looks at some of the issues raised including how to define value, how to incorporate it into the work you do and some practical tips on future-proofing your work and aligning with corporate goals.