Precision Troubleshooting: Fixing What’s Broken Without Breaking What Works. (The Worksheet)
When things go wrong in business, there is more than one way to deal with them. And the way you handle mistakes in your business will affect the culture.
The Children’s Hospital of Philadelphia has a naming policy for when somebody calls out a mistake.
They don’t call them “near misses”.
They call them “good catches”.
This simple use of language changes the emphasis from problem to solution.
Business opportunity
This is the third in a 3-week series on correcting errors.
In business, when something goes wrong, there is a tendency to discard the entire process, project, or event.
But with proper analysis, we often find that we can keep most of what we are doing and simply update or change a few small parts.
Business improvement
Start by changing the mentality around mistakes in your business.
When you fix a mistake, are you giving more attention to the mistake, or to the fix?
Are you seeing it as an error or as an improvement?
Lead your team to a constructive outlook. For any project, recognize the parts that went right and analyze the parts that went wrong by deciding if the mistake was one of:
- Process
- Communication
- Distraction
- External Force
And only fix the parts that need fixing.
Good catches
Keep what works. Address what doesn’t.
Use this week’s worksheet as a guide to outline any areas for improvement.
What next
Fix all of your problems forever: review your operational plan and get all the right pieces moving together. Contact me now to get started on your Strategic Blueprint.