Posts Tagged ‘training and development’
Delegation Isn’t Doing Less: It’s Thinking Less
A list of tasks ending with: “and run it by me when you are done”. This is how many people delegate. The problem? That’s not delegation — it’s moving from doing it all to micromanaging. To move from micromanaging to real delegation, you need one more step. The challenge The hardest part of delegation is…
Read MoreWhat Are You Doing To Make Business Fun?
Anything you have to do should be at least a little bit fun. That’s especially true when you do it every day for most of the day. In other words: your job. And the same goes for your employees. It’s important for your employees to enjoy their work to have a successful business. Make it…
Read MoreRemarkable Communication: Use Consistency For Eye-Opening Clarity
In a recent study, a major retailer wanted to increase sales across all its locations. Researchers split employees into two groups: Group A was promised five percent of any revenue increase each month. Group B was promised biweekly performance reviews. The results? Group A’s sales didn’t budge, while Group B saw a seven percent jump…
Read MoreSharing Goals: Focus on Conversation, Not Commands.
An essential component of a mystery novel is explaining the motive for the crime. The motive gives the story its purpose—it’s the current that propels every twist and turn. When the motive and solution are revealed, all the pieces fall into place. Likewise, when you share your business plans and goals with your employees, it’s…
Read MoreIntroducing Company Resources During Employee Onboarding.
Do you ever do things by rote that you don’t even think about? Like driving home and then not remembering the commute. Or brushing your teeth and forgetting you did it. You don’t think about it because you do the same thing every time. Company resources The way you use your company resources can feel…
Read MoreMore Than a Transaction: Training New Hires To Truly Know Your Clients.
Onboarding a new employee is not all about you. You think of everything the new hire must know about your business and people, but don’t forget what they must know about other businesses and people too. Don’t forget your clients. More than a transaction Your clients are whole people, or businesses made up of whole…
Read MoreOnboarding Technical Skills: From Practice Drills To Your Company’s Unique Game.
Technical skills are often a reason you hire someone-but that’s just the beginning. The real challenge is having new hires adapt those skills to your business context. Onboarding is not checking off what they know. It is guiding them to apply their expertise in ways that drive your company forward. From drills to the game…
Read MoreOnboarding Essentials: Covering the Fundamentals With a Simple Checklist. (The Worksheet)
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Over the years, I’ve seen a few onboarding errors pop up again and again: What do you know What do all these issues have in common? They’re all about knowledge—either too much, too…
Read MoreWhat Technical Skills Should You Really Require in New Hires? Experience And Potential.
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Hiring is not only about values and principles. There is also technical skill to consider. The question is: which technical abilities are essential from day one, and which can be developed on the…
Read MoreFocus Your Hiring To Combine Culture And Capability
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Two sets of guiding principles: one for the company, one for the role. But how do you make them the same, yet different? They serve different purposes, and describe different things. What are…
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