Posts Tagged ‘business process’
Introducing Company Resources During Employee Onboarding.
Do you ever do things by rote that you don’t even think about? Like driving home and then not remembering the commute. Or brushing your teeth and forgetting you did it. You don’t think about it because you do the same thing every time. Company resources The way you use your company resources can feel…
Read MoreOnboarding Technical Skills: From Practice Drills To Your Company’s Unique Game.
Technical skills are often a reason you hire someone-but that’s just the beginning. The real challenge is having new hires adapt those skills to your business context. Onboarding is not checking off what they know. It is guiding them to apply their expertise in ways that drive your company forward. From drills to the game…
Read MoreThe Magic Meeting Makeover: How to Make Every Meeting Count. (The Worksheet)
The average employee spends 392 hours in meetings each year. But there is a problem. Only 33% of meetings actively make a new decision. And a meeting without a decision is a waste of time. Make sure your meetings are part of the 67% where decisions are made. Why meetings are hard There’s nothing wrong…
Read MoreAdapt with Consistency: How To Change Your Business When Things Change. (The Worksheet)
Adapting. It’s a skill we use every day, often without even realizing it. When your GPS suggests a faster route mid-drive. When you’re cooking and discover you’re missing a key ingredient. You pause, you reflect, and you adapt to get where you want to go. In business, we do the same thing. Consistency is key…
Read MoreWhat Do Clients Really Want? The Simple Secret to Client Satisfaction. (The Worksheet)
When you’re on the client side, what do you really want? A magical solution that fixes everything instantly? A dash of telepathy to make working with others effortless? A seamless experience that’s both fun and stress-free? And, of course, a little bonus wouldn’t go amiss—like a slice of free pizza. What do clients want? What…
Read MoreFuture-Proof Your Business: Why You Want Role-Based Job Descriptions. (The Worksheet)
Imagine your top performer suddenly leaves. Would your business survive? It’s a question every business owner should ask. The answer lies in creating a business where roles, not individuals, are paramount. Let’s explore how to build a business that’s bigger than any one person. The right people Having employees that you like, trust, and want…
Read MorePrecision Troubleshooting: Fixing What’s Broken Without Breaking What Works. (The Worksheet)
When things go wrong in business, there is more than one way to deal with them. And the way you handle mistakes in your business will affect the culture. The Children’s Hospital of Philadelphia has a naming policy for when somebody calls out a mistake. They don’t call them “near misses”. They call them “good…
Read MoreWhy Professional Problems Happen: A Client-Centric Problem-Solving Strategy. (The Worksheet)
There’s a story about a high school nurse giving crutches to every student. If they had a nosebleed, a cold, or a cut on their arm, she gave them all crutches. Maybe it was a symbolic gesture telling students to take care of themselves. But more likely it was a simple story about solving the…
Read MoreWorking In vs. On Your Business: How To Shift Your Leadership. (The Worksheet)
You must work on your business, not in it. Since you started your business, you’ve probably heard a version of this idea every month. But what does it mean, really? How do you know when you are working ON your business rather than in it? Work ON your business Working on your business means looking…
Read MoreThe Power of Clarity: Small Business Teams Want Clear Expectations. (The Worksheet)
Nearly 48% of workers reported leaving a job because it didn’t meet their expectations (from a survey by ThriveMap). This highlights a crucial aspect of employee management: the importance of clear communication about expected outcomes. The importance of managing expectations. Communication gap It is not because you lied to them about their jobs. It is…
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