What you don’t know about… Hiring Risks 🤪

Hiring employees.  It’s risky business. It’s also necessary. Knowing the risks of hiring makes you less likely to run into them. This is why I spoke with Charlotte Merritt. Charlotte works at Insperity and her mission is to reduce employee turnover.  “​​Each time you hire – whether to backfill or grow, you are opening yourself…

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Hire the right customer experience team 🥇  (5/6)

Every area of your business needs the right people in the right seats. And the right people for your customer experience team can make or break the business. When clients work with happy employees and when they feel taken care of, they will be happy to do, and continue doing, business with you.  So far…

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Your org chart shouldn’t look like an octopus

“Make an organizational chart?” He asked me. “But that’s so 20th century, do businesses still do that?” Only the good ones.  The problem was never organizational charts: the problem was always bad organizational charts. And in small businesses, org charts are even harder, because so many people fill multiple roles. Pretty soon they look like…

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The most important line in your job descriptions

There’s one sentence in your job description that matters the most.  If you were only allowed to share one line from your job description, this would be the line to share.  It’s the line that tells people what to do. And it goes like this: “The purpose of this role is…” A job adds value…

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How to give the people what they want: hr edition

“Organizations… are nothing more than the collective goodwill and aspirations of the people involved”. – Sergio Marchionne As a business owner, you are responsible for the collective goodwill, you are the vehicle for people to achieve those aspirations. You are, in short, responsible for a positive working environment.  The workforce solutions company ManpowerGroup did the…

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How to hire all the worst people

Only hire people you’d want to go out and have a drink with.  Only hire people you wouldn’t spend time with when you’re not at work.  Always hire the smartest guy in the room.  Never hire the guy who has all the answers.  Hire people just like you.  Hire people nothing like you.  All of…

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Hire the right person the first time

Hiring is difficult.  It’s complicated, and confusing, and will take a long time.  Here’s one way to simplify your hiring: start with essential skills.  What are essential skills?  Essential skills are the skills you need for the job but don’t have time to teach.  You can teach somebody how to use a hammer to hang…

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Your next employee is exactly nothing like you

There are so many theories about how to decide who to hire.  Only hire somebody you’d want to hang out with on a weekend.  As well as Hire people who are completely different from you, and that you wouldn’t otherwise connect with.  And everything in between.  What’s a business owner to do? The hiring balance…

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The one question that will transform your performance reviews

You can throw company happy hours, host team dinners, buy pinball machines and eliminate job titles all you want.  But once you put an employee in a performance review, there is a strict hierarchy of who reports to whom.  And that hierarchy is what makes it challenging to get good feedback: the employee knows you…

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