What you don’t know about… Hiring Risks 🤪

Hiring employees.  It’s risky business. It’s also necessary. Knowing the risks of hiring makes you less likely to run into them. This is why I spoke with Charlotte Merritt. Charlotte works at Insperity and her mission is to reduce employee turnover.  “​​Each time you hire – whether to backfill or grow, you are opening yourself…

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Hire the right customer experience team 🥇  (5/6)

Every area of your business needs the right people in the right seats. And the right people for your customer experience team can make or break the business. When clients work with happy employees and when they feel taken care of, they will be happy to do, and continue doing, business with you.  So far…

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Your org chart shouldn’t look like an octopus

“Make an organizational chart?” He asked me. “But that’s so 20th century, do businesses still do that?” Only the good ones.  The problem was never organizational charts: the problem was always bad organizational charts. And in small businesses, org charts are even harder, because so many people fill multiple roles. Pretty soon they look like…

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The most important line in your job descriptions

There’s one sentence in your job description that matters the most.  If you were only allowed to share one line from your job description, this would be the line to share.  It’s the line that tells people what to do. And it goes like this: “The purpose of this role is…” A job adds value…

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How to give the people what they want: hr edition

“Organizations… are nothing more than the collective goodwill and aspirations of the people involved”. – Sergio Marchionne As a business owner, you are responsible for the collective goodwill, you are the vehicle for people to achieve those aspirations. You are, in short, responsible for a positive working environment.  The workforce solutions company ManpowerGroup did the…

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How to hire all the worst people

Only hire people you’d want to go out and have a drink with.  Only hire people you wouldn’t spend time with when you’re not at work.  Always hire the smartest guy in the room.  Never hire the guy who has all the answers.  Hire people just like you.  Hire people nothing like you.  All of…

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