Posts Tagged ‘company culture’
Future-Proof Your Business: Why You Want Role-Based Job Descriptions. (The Worksheet)
Imagine your top performer suddenly leaves. Would your business survive? It’s a question every business owner should ask. The answer lies in creating a business where roles, not individuals, are paramount. Let’s explore how to build a business that’s bigger than any one person. The right people Having employees that you like, trust, and want…
Read MorePrecision Troubleshooting: Fixing What’s Broken Without Breaking What Works. (The Worksheet)
When things go wrong in business, there is more than one way to deal with them. And the way you handle mistakes in your business will affect the culture. The Children’s Hospital of Philadelphia has a naming policy for when somebody calls out a mistake. They don’t call them “near misses”. They call them “good…
Read MoreUnlock Success: Set Goals for Extra Productivity. (The Worksheet)
What is your role as the owner of a small business? Your primary role is to create the conditions for success. You don’t do all the work; instead, you empower your employees to be capable and motivated. When you set business goals, set goals for employee productivity and happiness. Productivity goals What do you want…
Read MoreWillingness To Sell: Great Workplaces Unite And Deliver. (The Worksheet)
Last week we addressed creating a willingness to buy. One essential part of a willingness to buy is creating a willingness to sell. If your team is motivated and interested in their work, your clients will be too. And this mindset shouldn’t be limited to just the sales team. Collective effort Every part of your…
Read MoreStop Writing Job Titles: Reimagining Job Descriptions For Business Needs (The Worksheet)
Let’s face it, job descriptions can feel a bit stale. Every business in every industry has the same ones. Sales Manager, Marketing Coordinator, Customer Service Rep, Admin Support, and more. But do these titles really capture the essence of what the job entails? Do these titles make the job feel tied to your business? From…
Read MoreMeetings, Not Monologues: A Collaborative Approach. (The Worksheet)
You know whenever you call a meeting at work, all your employees jump up for joy and yell, “Yay! A meeting! I can’t wait!” Well, no, this probably doesn’t happen. Meetings are rarely met with this exuberance. Memes about how awful meetings are get shared every single day. But it doesn’t have to be this…
Read MoreRedefining “The Right Fit” For The Business And For The Job. (The Worksheet)
Every job in your business is different. You will need different people to fill them. People with a range of capabilities that will bring value to your business. Using last week’s worksheet, you defined the right values and behaviors for your business. Don’t stop there: find the right values and behaviors for each job in…
Read MoreHire People Not Skills: Hiring with Company Values. (The Worksheet)
Hiring new employees. You have outlined the job, listed necessary skills, and conducted thorough interviews. And still, it can go wrong. Who are you hiring Part of the problem is that you are not hiring a skill. You are not hiring a machine, which is programmed to do one thing over and over and be…
Read MoreBeyond Technical Skills: A Personality-Driven Organizational Chart. (The Worksheet)
Organizational charts are, first of all, a description of what has to happen in your business. You need different behaviors, abilities, and points of view for each role in your company. These elements, often overlooked, ensure your business operates cohesively and effectively. Personality matters. Aptitude and attitude You will know your employees’ experience and abilities. …
Read MoreTough Talks With Employees: Question Your Way to Resolution. (The Worksheet)
Last week we agreed that your relationship with an employee is give & take: They contribute skill, talent, and motivation. You contribute structure, direction, and resources. But things still happen. Even great employees sometimes make mistakes. Especially if you encourage innovation and creativity at work, which you should. What now? The tough conversations At first…
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