Posts Tagged ‘My Articles’
Jinfo Article – Finding a balance between expert service and self-service
Subscription Required Jinfo’s popular “State of the industry” Community sessions were back for another year tackling some key challenges for 2019. I was given the pleasure of writing a summary: Finding a balance between expert service and self-service. Two key areas were given prominence, including the tension between higher value expert work and self-service offerings…
Read MoreJinfo Article – Balancing agile development with a waterfall strategy
Subscription Required Do you manage new initiatives as one large project that is planned, executed and then tested at the outcome? Or as a series of multiple mini-projects with shorter milestones and continuous re-design? Is there are right way and a wrong way? This is the subject I tackle in my latest Jinfo article, written…
Read MoreJinfo Article – Benchmarking through the professional services and legal lens
As part of the Jinfo Research Focus “Benchmark information roles – Jinfo models of excellence”, I had the pleasure of co-presenting a Community session, alongside Catherine Dhanjal, Jinfo’s Head of Product. My write-up of the session is now live. [Subscription Required] Benchmarking through the professional services and legal lens Jinfo’s research highlights various methods of operations,…
Read MoreJinfo Article – What problem does your information centre solve?
My latest article for Jinfo is now live [Subscription required]. Success in business is always about the value that you bring, whether that value is to your external clients, your internal users, your supervisors and directors, etc. In this article I discuss how Information Departments can define and prove value to their organizations. If you…
Read MoreQuoted: 10 Business Buzzwords It’s Time to Retire
A big thank you to Meg Hall of Creative Kitsune and NCR Silver for using me as a source for their blog post: 10 Business Buzzwords It’s Time to Retire Following on my series of blog posts on effective messaging towards problem solving, and my ongoing series on buzzwords to avoid, Meg called me up…
Read MoreMy Interview on the JC Style website
Thank you to my friend and business contact Claudia Valaperti for posting our brief interview on your website. Claudia is the founder and manager at Jewelry Color & Style, an online image consulting service specializing in your jewelry and accessory profile. She studied gemology in Switzerland and Canada and then moved to Zurich where she…
Read MoreMy Favourite Tipples – Communication and Project Management
My newest Jinfo piece, written for their blog [no subscription required] is in their My Favourite Tipples series. Check out some of my go-to online resources in the areas of communication and project management: My Favourite Tipples from a strategic consultant
Read MoreJinfo Article – Data analytics as the domain of the information professional
My latest article for Jinfo is now live [Subscription required]. If you have a Jinfo subscription, you can read the article here: Data analytics as the domain of the information professional I discuss the many moving parts of a data analytics project, and the ways in which information professionals can contribute both through their day-to-day…
Read MoreMy interview on PowerTalk15
Thank you Valerie Duggins for the great interview and Ires Alliston for organizing this month of PowerTalk15 Facebook live events. Here is my 15 minute interview with Valerie, where she asks me about what I do and how I work. I have two more sessions on December 6th and 14th, always 10AM. Valerie is a…
Read MoreJinfo Article – The secret to self-service success
Subscription Required Thank you again Jinfo for publishing my piece on the evolution of online content services from newsletters, to platforms, to self-service solutions. As part of Jinfo’s Research Focus, “Define and manage value for current awareness“, this article looks at self-service tools and how information professionals can give their end-users a sense of control in the…
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