Jinfo Article – Finding a balance between expert service and self-service
Jinfo’s popular “State of the industry” Community sessions were back for another year tackling some key challenges for 2019.
I was given the pleasure of writing a summary: Finding a balance between expert service and self-service.
Two key areas were given prominence, including the tension between higher value expert work and self-service offerings as well comprehensive skills development in new areas. The article looks in more detail at some of the findings and gives some helpful practical tips on how an information team can set itself on the road to continuous improvement.