Strategic Business Process

Manage your business effectively

Research has shown:

Good Leadership requires

Clear Goals

Clear Responsibilities

Clear Process

With a strong and clear workflow you will be more productive, using fewer resources. Over the course of these sessions we will create strong goals, define the responsibilities and roles in your business, and write an outcome-focused business process that will allow you to grow, hire, and increase the value of your business.

Pricing

Half day: $1320 + $40 per person

3 Sessions: $2640 + $40 per person

Or $220 an hour

What my clients are saying..

Rebecca has been excellent. She has been able to help me move through a process that seemed overwhelming when considering on my own. I've actually seen myself achieve goals and make excellent progress in a systematic manner.

- Karen Armstrong, Keller Williams Realtor

I have better processes for my team, so that they can be service implementers and my sales process has been completely revolutionized. ... As long as I have a business, I anticipate Rebecca being a part of it.

- Heather Riggs, Atlanta Legal Marketing

My thoughts on Business Process

Strategy Simplified: What It Really Means for Your Business. (The Worksheet)

What is strategy, anyway? Many people equate strategy with having a plan or thinking deeply about an issue. However, strategy has a specific definition and plays a crucial role in driving success within your organization. Let’s look at the most recent evolution of the definition. What strategy was In the past, strategy was often simplistically…

Consistency Drives Customer Satisfaction: Service And Loyalty (The Worksheet)

You’re at a concert, eagerly awaiting your favorite band to take the stage. You know every word to every song, yet you still feel a sense of excitement and anticipation. Why? Because even though the experience is familiar, it’s still incredibly satisfying to hear it again. The same is true in customer experience. What customers…

Stop Writing Job Titles: Reimagining Job Descriptions For Business Needs (The Worksheet)

Let’s face it, job descriptions can feel a bit stale. Every business in every industry has the same ones. Sales Manager, Marketing Coordinator, Customer Service Rep, Admin Support, and more. But do these titles really capture the essence of what the job entails? Do these titles make the job feel tied to your business? From…

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Meetings, Not Monologues: A Collaborative Approach. (The Worksheet)

You know whenever you call a meeting at work, all your employees jump up for joy and yell, “Yay! A meeting! I can’t wait!” Well, no, this probably doesn’t happen. Meetings are rarely met with this exuberance. Memes about how awful meetings are get shared every single day. But it doesn’t have to be this…

Beyond Bots: Exceptional Customer Service in the Age of Automation. (The Worksheet)

Customers like automation. They get a service that is And they are happy. Most of the time. Customer service Some things have to be done by humans. And human customer service should always be better than a machine option. The people in your business represent your brand, and they are your chance to shine. Make…

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Build a Better Business: Understanding Your Organizational Chart. (The Worksheet)

In the last ten years, how many things have you heard are “dead”? Email, landlines, offices, retail stores. And yet all of these things still exist. They evolved. The same is true for the organizational chart, which people have been declaring as “dead” for almost ten years. But the org chart is not dead: the…

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Beyond Instructions: Delegating Responsibilities, Not Just Tasks. (The Worksheet)

When you need a diced bell pepper, what matters is that you have a diced bell pepper, not how it was chopped. Getting things done in your business is not that different. What matters in your business is getting results while respecting your principles. Those are the boundaries. Within those boundaries, there is space to…

How Delegation Drives Employee Engagement and Trust in Your Small Business. (The Worksheet)

Trust me, I get it: of course, you can’t delegate work. You would like to delegate work, it would be great if you could delegate work, but it isn’t that simple, is it? Why you don’t delegate Where to even begin? *This is my favorite, for more on this see this week’s video. Why you…

Feed The Soil, Not The Plant. (The Worksheet)

Having a great place to work makes people want to work there. –> And when they want to work there, they show up happy. —-> And when they show up happy, they do great work. Make your business a great place to work. And no: Friday pizzas and holiday parties won’t do it. Not on…

Tiny Wins, Big Results: How to Set Smaller Goals For Your Business. (The Worksheet)

“Shoot for the stars”. “Challenge yourself”. “The loftier the better” All things that people say about setting goals. And I don’t disagree … in principle. But don’t let it distract from the most important thing here: achieving your goals. Big Goals When we become more concerned with our goals making us uncomfortable, insecure, overworked, and…

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