Posts by Rebecca
Harmony During the Holidays: Work and Life as a Unified Responsibility. (The Worksheet)
The holiday season can be a challenging time for business owners. When you’re focused on your business, you feel guilty for neglecting personal moments. When you prioritize personal time, work responsibilities can weigh on your mind. Ruining both your work time and your personal time. It shouldn’t be this way. Rethinking Balance The biggest problem…
Read MoreWillingness To Sell: Great Workplaces Unite And Deliver. (The Worksheet)
Last week we addressed creating a willingness to buy. One essential part of a willingness to buy is creating a willingness to sell. If your team is motivated and interested in their work, your clients will be too. And this mindset shouldn’t be limited to just the sales team. Collective effort Every part of your…
Read MoreUnlocking Willingness to Buy: Know Your Customer’s Results. (The Worksheet)
When it comes to sales, there’s one important thing to keep in mind: it’s not all about what you do; it’s about what your customers do. The real action lies in the buying decision made by your customers. For “sales” to happen, the action that matters is “buying”. Let’s focus on what matters most: your…
Read MoreStrategy Simplified: What It Really Means for Your Business. (The Worksheet)
What is strategy, anyway? Many people equate strategy with having a plan or thinking deeply about an issue. However, strategy has a specific definition and plays a crucial role in driving success within your organization. Let’s look at the most recent evolution of the definition. What strategy was In the past, strategy was often simplistically…
Read MoreStreamlined Customization: Exceptional Customer Experiences. (The Worksheet)
We talked about making the customer experience easy for customers. But what about making it easy for our employees? Employees should be able to get through the process easily. That saves them energy and time for what truly matters: customization, problem-solving, and creating a memorable experience. Making it easy Make sure your employees are well-trained…
Read MoreConsistency Drives Customer Satisfaction: Service And Loyalty (The Worksheet)
You’re at a concert, eagerly awaiting your favorite band to take the stage. You know every word to every song, yet you still feel a sense of excitement and anticipation. Why? Because even though the experience is familiar, it’s still incredibly satisfying to hear it again. The same is true in customer experience. What customers…
Read MoreStop Writing Job Titles: Reimagining Job Descriptions For Business Needs (The Worksheet)
Let’s face it, job descriptions can feel a bit stale. Every business in every industry has the same ones. Sales Manager, Marketing Coordinator, Customer Service Rep, Admin Support, and more. But do these titles really capture the essence of what the job entails? Do these titles make the job feel tied to your business? From…
Read MoreIs Your Next Client Meeting a Waste of Time? (The Worksheet)
Your time is precious. You don’t like it when another person or business wastes your time. And your clients don’t like when you waste their time. Client time There’s only so much time you can spend with your clients. No matter how complicated or involved the work you’re doing, they also have their own jobs…
Read MoreMeetings, Not Monologues: A Collaborative Approach. (The Worksheet)
You know whenever you call a meeting at work, all your employees jump up for joy and yell, “Yay! A meeting! I can’t wait!” Well, no, this probably doesn’t happen. Meetings are rarely met with this exuberance. Memes about how awful meetings are get shared every single day. But it doesn’t have to be this…
Read MoreBeyond Bots: Exceptional Customer Service in the Age of Automation. (The Worksheet)
Customers like automation. They get a service that is And they are happy. Most of the time. Customer service Some things have to be done by humans. And human customer service should always be better than a machine option. The people in your business represent your brand, and they are your chance to shine. Make…
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