An introduction to company culture

It’s not really a “thing”, it’s more of a concept. An abstract we can talk about but not physically build. Right? No that’s not right. Culture is when we put ping pong tables in the office and offer beer on tap and relaxation pods. Right? Is it when I let all my employees work from…

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The risks of bad management

Last week we established that management is happening in your business right now, tomorrow, and every day, whether you acknowledge it or not.  This also means that somebody is managing the business, whether they acknowledge it or not.  And that someone is probably you.  But what happens when you don’t acknowledge it? Does any of…

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The quick & easy definition of management

And does a business really need it? “Management” and “managers”? Yes and no.  A business can choose to ignore the word and all its derivations. But the truth is that “management” is happening anyway, whether intentional or not. So you may as well make it good.  What does it mean The problem with asking questions…

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Why your clients will choose you again next time

Your clients have options.  They don’t have to buy from you. They don’t have to choose you. They don’t have to call you.  There are plenty of other people and businesses that will gladly take their calls.  What can you do to make sure you are their first phone call time after time after time…

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The best way to build your client description

What do you want to know about your best customers?  When you are looking for your ideal customers, how do you know who to look for? Demographics are only relevant if they are relevant. And in so many cases, they are not.  What you most want to know about your best customers is not their…

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The workflow checklist: make it work for you

Learn the Lessons

Knowing what to do is half the battle. The other half is doing it well.  Consider cooking a new recipe. You have to know what the ingredients are, how they should be prepped, and then each step in the cooking process and how to tell when it is time for the next ingredient. That takes…

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How to be specific and not too specific at the same time

Tell your employees exactly what is expected of them.  But don’t tell them what to do.  A client recently asked me how to balance these two instructions.  We were building role descriptions and she wanted to know how to be specific enough that people knew what to do but also open enough that she wasn’t…

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The quick and easy solution to business problems

She had a crack in her windshield. She decided she would go to the repair shop to have it looked at, but of course not today, she was too busy today. And not tomorrow, because what if they hold on to the car for hours and she needs it. At some point, when the opportunity…

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The things in your business that you can’t control

In business, you have to focus on the things you can control.  Things like knowing how to pass the so what test, and creating systems for your three business pillars.  In part because your business will always be open to things that you can’t control.  Those sudden surprises, whether good or bad.  External surprises There…

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The three pillars of a sustainable business

When you search for images of an ancient Greek temple, most of what you see will have at least a foundation and columns remaining.  This image springs to mind when I think of a sustainable business.  The foundation is the mission.  The columns are the business pillars of happy employees, loyal clients, and business goals. …

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