Posts by Rebecca
What You Can Control: Three Steps to Effective Risk Planning. (The Worksheet)
Seen recently on a social media platform: “We don’t have a Plan B, to write a plan b would be to accept failure before we even begin.” If that sentence inspires you, please read on. Let me share why this is not a sound approach to business. Accepting failure Managing risk is not about accepting…
Read MoreManaging Customer Expectations: A Roadmap to Success. (The Worksheet)
You’re stuck in traffic, inching forward without any idea why. The wait feels endless and frustrating. What on earth is all this for? Then you see it: construction up ahead. Well, now it all makes sense. Now put this in a business context: you are the construction and your client is stuck in line. But…
Read MoreThe Power of Clarity: Small Business Teams Want Clear Expectations. (The Worksheet)
Nearly 48% of workers reported leaving a job because it didn’t meet their expectations (from a survey by ThriveMap). This highlights a crucial aspect of employee management: the importance of clear communication about expected outcomes. The importance of managing expectations. Communication gap It is not because you lied to them about their jobs. It is…
Read MoreManaging Expectations: The Ultimate Ingredient For Business Confidence. (The Worksheet)
Managing expectations is one of my favorite phrases. It encapsulates the importance of being clear and explicit. But in business, people often overlook this crucial practice, leading to misunderstandings and unmet goals. Just ask Tanya Osensky, or Katie Sparks-Moore, or any attorney who has navigated the complexities of drafting or amending contracts. Don’t skip the…
Read MoreFrom Goals to Gratitude: Better Goals For Devoted Clients. (The Worksheet)
“The secret to setting up the correct goals is to always tie your goals to your customers,” writes Pooja Agnihotri in her insightful book, 17 Reasons Why Businesses Fail. I agree. As regular readers will know: your business goals should address your 3 core pillars of Business Goals, Happy Employees, and Loyal Customers. The question…
Read MoreUnlock Success: Set Goals for Extra Productivity. (The Worksheet)
What is your role as the owner of a small business? Your primary role is to create the conditions for success. You don’t do all the work; instead, you empower your employees to be capable and motivated. When you set business goals, set goals for employee productivity and happiness. Productivity goals What do you want…
Read MoreThe Secret to Business Goals That Work: Small Steps, Big Impact. (The Worksheet)
Writing goals should be pretty easy, right? I have an idea of what I want to achieve. So I write that down. And then I’m done. But it does make you wonder: Why do 61% of corporate leaders say they struggle to meet their goals (The Economist research)? Writing the wrong goals Because writing goals…
Read MoreHarmony During the Holidays: Work and Life as a Unified Responsibility. (The Worksheet)
The holiday season can be a challenging time for business owners. When you’re focused on your business, you feel guilty for neglecting personal moments. When you prioritize personal time, work responsibilities can weigh on your mind. Ruining both your work time and your personal time. It shouldn’t be this way. Rethinking Balance The biggest problem…
Read MoreWillingness To Sell: Great Workplaces Unite And Deliver. (The Worksheet)
Last week we addressed creating a willingness to buy. One essential part of a willingness to buy is creating a willingness to sell. If your team is motivated and interested in their work, your clients will be too. And this mindset shouldn’t be limited to just the sales team. Collective effort Every part of your…
Read MoreUnlocking Willingness to Buy: Know Your Customer’s Results. (The Worksheet)
When it comes to sales, there’s one important thing to keep in mind: it’s not all about what you do; it’s about what your customers do. The real action lies in the buying decision made by your customers. For “sales” to happen, the action that matters is “buying”. Let’s focus on what matters most: your…
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