A big thank you to Meg Hall of Creative Kitsune and NCR Silver for using me as a source for their blog post:

10 Business Buzzwords

It’s Time to Retire

Following on my series of blog posts on effective messaging towards problem solving, and my ongoing series on buzzwords to avoid, Meg called me up for her article encouraging business owners and managers to: “When working with a customer or staff member, talk in goals, not catchphrases”.