Posts Tagged ‘risk management’
Beyond Technical Skills: A Personality-Driven Organizational Chart. (The Worksheet)
Organizational charts are, first of all, a description of what has to happen in your business. You need different behaviors, abilities, and points of view for each role in your company. These elements, often overlooked, ensure your business operates cohesively and effectively. Personality matters. Aptitude and attitude You will know your employees’ experience and abilities. …
Read MoreKeep Your Clients in the Loop: A Communication Toolkit. (The Worksheet)
Olaf: Who’s the funky-looking donkey over there? Anna: That’s Sven. Olaf: Uh-huh, and who’s the reindeer? Anna: Sven. [source] Don’t end up calling your clients by their pets’ names. Communicate clearly to avoid misunderstandings. Especially when it comes to change. Let them know what Let your clients know if your business is changing. And let…
Read MoreEmpower Your Employees To Change: Change Communication Checklist. (The Worksheet)
The premise of the movie Frozen is to end a perpetual winter. Nobody is more excited about this than Olaf the snowman, who dreams of experiencing summer and sings a song of joy as others stand around whispering, “Somebody ought to tell him.”. Don’t make your employees a live-action Olaf. Do they understand what? Businesses…
Read MoreDelegate, Automate, Outsource: Choosing the Best Path for Your Workload. (The Worksheet)
Here is an example of how not to delegate work: Delegate somewhere, somehow You completed an exercise last week to get comfortable with delegating. Now, it is time to choose what gets delegated. And automated. And outsourced. Delegate more, do less Because those are your options when you decide to delegate. You can delegate: hand…
Read MoreHow Delegation Drives Employee Engagement and Trust in Your Small Business. (The Worksheet)
Trust me, I get it: of course, you can’t delegate work. You would like to delegate work, it would be great if you could delegate work, but it isn’t that simple, is it? Why you don’t delegate Where to even begin? *This is my favorite, for more on this see this week’s video. Why you…
Read MoreLaser Focus, Bigger Profits: The Power of Niche. (The Worksheet)
Every small business needs management consulting. But not every small business is a good fit for my management consulting. Much like not every animal with four legs is a cat. Many small businesses worry about being too specific – too niche – in their market, for fear of losing business to competitors. To quote the…
Read MoreWhat you still don’t know about… Contracts 🗂️
A few weeks ago we found that the scope of your work is the most important thing in your contracts. In a conversation following that post, a new question arose: once I’ve written one contract, I can copy and paste my scope into all the standard templates, right? Wrong. “Contracts are not all the same,…
Read MoreWhat you don’t know about… Translation 🔡
Translation is easy these days. Google Translate can handle it. You’ll get an instantaneous result and you will understand what you’re reading. On the other hand… We have all had the chance to laugh at a bad translation on a menu. And as long as it’s just a menu, no big deal. But what if…
Read MoreWhat you don’t know about… Hiring Risks 🤪
Hiring employees. It’s risky business. It’s also necessary. Knowing the risks of hiring makes you less likely to run into them. This is why I spoke with Charlotte Merritt. Charlotte works at Insperity and her mission is to reduce employee turnover. “Each time you hire – whether to backfill or grow, you are opening yourself…
Read MoreSuddenly, your clients change their mind 🤷🏻♀️ (4/4)
Sometimes, your competition is your clients themselves. And how they make decisions. Because, of course, they can change their mind completely and not buy from you OR your competitors. Replacements Your client’s life keeps happening around and beside and before and after their need for you. In other words: you are not the only thing…
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