Managing Expectations: The Ultimate Ingredient For Business Confidence. (The Worksheet)

Managing expectations is one of my favorite phrases. It encapsulates the importance of being clear and explicit.  But in business, people often overlook this crucial practice, leading to misunderstandings and unmet goals. Just ask Tanya Osensky, or Katie Sparks-Moore, or any attorney who has navigated the complexities of drafting or amending contracts. Don’t skip the…

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Beyond Technical Skills: A Personality-Driven Organizational Chart. (The Worksheet)

Organizational charts are, first of all, a description of what has to happen in your business.  You need different behaviors, abilities, and points of view for each role in your company. These elements, often overlooked, ensure your business operates cohesively and effectively. Personality matters. Aptitude and attitude  You will know your employees’ experience and abilities. …

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Keep Your Clients in the Loop: A Communication Toolkit. (The Worksheet)

Olaf: Who’s the funky-looking donkey over there? Anna: That’s Sven.  Olaf: Uh-huh, and who’s the reindeer? Anna: Sven. [source] Don’t end up calling your clients by their pets’ names.  Communicate clearly to avoid misunderstandings. Especially when it comes to change.  Let them know what Let your clients know if your business is changing. And let…

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