Posts Tagged ‘leadership development’
Managing Expectations: The Ultimate Ingredient For Business Confidence. (The Worksheet)
Managing expectations is one of my favorite phrases. It encapsulates the importance of being clear and explicit. But in business, people often overlook this crucial practice, leading to misunderstandings and unmet goals. Just ask Tanya Osensky, or Katie Sparks-Moore, or any attorney who has navigated the complexities of drafting or amending contracts. Don’t skip the…
Read MoreUnlock Success: Set Goals for Extra Productivity. (The Worksheet)
What is your role as the owner of a small business? Your primary role is to create the conditions for success. You don’t do all the work; instead, you empower your employees to be capable and motivated. When you set business goals, set goals for employee productivity and happiness. Productivity goals What do you want…
Read MoreThe Secret to Business Goals That Work: Small Steps, Big Impact. (The Worksheet)
Writing goals should be pretty easy, right? I have an idea of what I want to achieve. So I write that down. And then I’m done. But it does make you wonder: Why do 61% of corporate leaders say they struggle to meet their goals (The Economist research)? Writing the wrong goals Because writing goals…
Read MoreWillingness To Sell: Great Workplaces Unite And Deliver. (The Worksheet)
Last week we addressed creating a willingness to buy. One essential part of a willingness to buy is creating a willingness to sell. If your team is motivated and interested in their work, your clients will be too. And this mindset shouldn’t be limited to just the sales team. Collective effort Every part of your…
Read MoreHappy Employees, Loyal Customers, Big Goals: The 3 Pillars of Business Success
How would you define success for your business? How do you keep it up year after year? Each business will have a different answer to the first question. All businesses have the same answer to the second question: continued success comes from having Pillars of success These are the 3 pillars on which all my…
Read MoreBuild a Better Business: Understanding Your Organizational Chart. (The Worksheet)
In the last ten years, how many things have you heard are “dead”? Email, landlines, offices, retail stores. And yet all of these things still exist. They evolved. The same is true for the organizational chart, which people have been declaring as “dead” for almost ten years. But the org chart is not dead: the…
Read MoreThe Talent Trap: Why New Employees Are Not Meeting Expectations. (The Worksheet)
You are hiring good people. Skilled people. Talented people. Motivated people. These people will make your business better, no doubt. But then why are they still making mistakes? Why is the work not up to the standard you expect? It’s more than skill, talent, and motivation Because they can’t do it all on their own. …
Read MoreEmployee Engagement Starts with Clear Communication. (The Worksheet)
Do your employees understand your emails? What about your conversations? Do they always do exactly what you expect? Do they ever ask you questions that you have already answered? More than once? Do your instructions sound too much like last week’s recipe example? What are you saying It’s not just your clients and prospects who…
Read MoreBeyond Instructions: Delegating Responsibilities, Not Just Tasks. (The Worksheet)
When you need a diced bell pepper, what matters is that you have a diced bell pepper, not how it was chopped. Getting things done in your business is not that different. What matters in your business is getting results while respecting your principles. Those are the boundaries. Within those boundaries, there is space to…
Read MoreDelegate, Automate, Outsource: Choosing the Best Path for Your Workload. (The Worksheet)
Here is an example of how not to delegate work: Delegate somewhere, somehow You completed an exercise last week to get comfortable with delegating. Now, it is time to choose what gets delegated. And automated. And outsourced. Delegate more, do less Because those are your options when you decide to delegate. You can delegate: hand…
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