Posts Tagged ‘clear business communication’
Productivity for Every Role: Applying Equal Rules to Unique Jobs
The principles of productivity are the same across all roles in a business. But no two “to-do lists” look exactly the same. Let’s explore how professional priorities shape our productivity plans. Productive roles From an intern to the CEO, each role in a business has different targets and different expectations on their shoulders. And that…
Read MoreRemarkable Communication: Use Consistency For Eye-Opening Clarity
In a recent study, a major retailer wanted to increase sales across all its locations. Researchers split employees into two groups: Group A was promised five percent of any revenue increase each month. Group B was promised biweekly performance reviews. The results? Group A’s sales didn’t budge, while Group B saw a seven percent jump…
Read MoreSharing Goals: Focus on Conversation, Not Commands.
An essential component of a mystery novel is explaining the motive for the crime. The motive gives the story its purpose—it’s the current that propels every twist and turn. When the motive and solution are revealed, all the pieces fall into place. Likewise, when you share your business plans and goals with your employees, it’s…
Read MorePainting a Clear Picture of Success: Give Answers, Not Clues
Agatha Christie wrote what are called Fair-Play mysteries, or whodunits. In other words, the story includes all the clues needed to solve the mystery. You are not Agatha Christie. Do not hide clues in your company messaging. Instead, say what you mean openly and clearly. Know the goal A clear mission is the foundation upon…
Read MoreThe Mystery Of The Missing Productivity: A Hercule Poirot Adventure (The Worksheet)
I love a good mystery book as much as the next person. (Maybe even more) But that is because reading mysteries is my escape from the real world. Here in reality, I don’t want too much mystery. And especially not in business. Business is about clarity Running a business is all about clarity. It is…
Read MoreOnboarding Essentials: Covering the Fundamentals With a Simple Checklist. (The Worksheet)
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Over the years, I’ve seen a few onboarding errors pop up again and again: What do you know What do all these issues have in common? They’re all about knowledge—either too much, too…
Read MoreThe Magic Meeting Makeover: How to Make Every Meeting Count. (The Worksheet)
The average employee spends 392 hours in meetings each year. But there is a problem. Only 33% of meetings actively make a new decision. And a meeting without a decision is a waste of time. Make sure your meetings are part of the 67% where decisions are made. Why meetings are hard There’s nothing wrong…
Read MoreWhat Do Clients Really Want? The Simple Secret to Client Satisfaction. (The Worksheet)
When you’re on the client side, what do you really want? A magical solution that fixes everything instantly? A dash of telepathy to make working with others effortless? A seamless experience that’s both fun and stress-free? And, of course, a little bonus wouldn’t go amiss—like a slice of free pizza. What do clients want? What…
Read MoreWhy Professional Problems Happen: A Client-Centric Problem-Solving Strategy. (The Worksheet)
There’s a story about a high school nurse giving crutches to every student. If they had a nosebleed, a cold, or a cut on their arm, she gave them all crutches. Maybe it was a symbolic gesture telling students to take care of themselves. But more likely it was a simple story about solving the…
Read MoreWorking In vs. On Your Business: How To Shift Your Leadership. (The Worksheet)
You must work on your business, not in it. Since you started your business, you’ve probably heard a version of this idea every month. But what does it mean, really? How do you know when you are working ON your business rather than in it? Work ON your business Working on your business means looking…
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