Posts Tagged ‘clear business communication’
The Magic Meeting Makeover: How to Make Every Meeting Count. (The Worksheet)
The average employee spends 392 hours in meetings each year. But there is a problem. Only 33% of meetings actively make a new decision. And a meeting without a decision is a waste of time. Make sure your meetings are part of the 67% where decisions are made. Why meetings are hard There’s nothing wrong…
Read MoreWhat Do Clients Really Want? The Simple Secret to Client Satisfaction. (The Worksheet)
When you’re on the client side, what do you really want? A magical solution that fixes everything instantly? A dash of telepathy to make working with others effortless? A seamless experience that’s both fun and stress-free? And, of course, a little bonus wouldn’t go amiss—like a slice of free pizza. What do clients want? What…
Read MoreWhy Professional Problems Happen: A Client-Centric Problem-Solving Strategy. (The Worksheet)
There’s a story about a high school nurse giving crutches to every student. If they had a nosebleed, a cold, or a cut on their arm, she gave them all crutches. Maybe it was a symbolic gesture telling students to take care of themselves. But more likely it was a simple story about solving the…
Read MoreWorking In vs. On Your Business: How To Shift Your Leadership. (The Worksheet)
You must work on your business, not in it. Since you started your business, you’ve probably heard a version of this idea every month. But what does it mean, really? How do you know when you are working ON your business rather than in it? Work ON your business Working on your business means looking…
Read MoreManaging Customer Expectations: A Roadmap to Success. (The Worksheet)
You’re stuck in traffic, inching forward without any idea why. The wait feels endless and frustrating. What on earth is all this for? Then you see it: construction up ahead. Well, now it all makes sense. Now put this in a business context: you are the construction and your client is stuck in line. But…
Read MoreThe Power of Clarity: Small Business Teams Want Clear Expectations. (The Worksheet)
Nearly 48% of workers reported leaving a job because it didn’t meet their expectations (from a survey by ThriveMap). This highlights a crucial aspect of employee management: the importance of clear communication about expected outcomes. The importance of managing expectations. Communication gap It is not because you lied to them about their jobs. It is…
Read MoreUnlocking Willingness to Buy: Know Your Customer’s Results. (The Worksheet)
When it comes to sales, there’s one important thing to keep in mind: it’s not all about what you do; it’s about what your customers do. The real action lies in the buying decision made by your customers. For “sales” to happen, the action that matters is “buying”. Let’s focus on what matters most: your…
Read MoreIs Your Next Client Meeting a Waste of Time? (The Worksheet)
Your time is precious. You don’t like it when another person or business wastes your time. And your clients don’t like when you waste their time. Client time There’s only so much time you can spend with your clients. No matter how complicated or involved the work you’re doing, they also have their own jobs…
Read MoreKeep Your Clients in the Loop: A Communication Toolkit. (The Worksheet)
Olaf: Who’s the funky-looking donkey over there? Anna: That’s Sven. Olaf: Uh-huh, and who’s the reindeer? Anna: Sven. [source] Don’t end up calling your clients by their pets’ names. Communicate clearly to avoid misunderstandings. Especially when it comes to change. Let them know what Let your clients know if your business is changing. And let…
Read MoreStart With The End Goal: Is Change Worth It for Your Small Business? (The Worksheet)
Should you update your Mission Statement? “Yeah. Why?” Should you create a new role in your business? “Yeah. Why?” Should you develop a new product? “Yeah. Why?” I must thank my niece for introducing me to a favorite fictional character and unaware business guru: Olaf from Frozen. (Yes: he is a snowman. And a cartoon). …
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