Is Your Next Client Meeting a Waste of Time? (The Worksheet)

Your time is precious.  You don’t like it when another person or business wastes your time.  And your clients don’t like when you waste their time.  Client time There’s only so much time you can spend with your clients. No matter how complicated or involved the work you’re doing, they also have their own jobs…

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Keep Your Clients in the Loop: A Communication Toolkit. (The Worksheet)

Olaf: Who’s the funky-looking donkey over there? Anna: That’s Sven.  Olaf: Uh-huh, and who’s the reindeer? Anna: Sven. [source] Don’t end up calling your clients by their pets’ names.  Communicate clearly to avoid misunderstandings. Especially when it comes to change.  Let them know what Let your clients know if your business is changing. And let…

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Employee Engagement Starts with Clear Communication. (The Worksheet)

Do your employees understand your emails? What about your conversations? Do they always do exactly what you expect? Do they ever ask you questions that you have already answered? More than once?  Do your instructions sound too much like last week’s recipe example? What are you saying It’s not just your clients and prospects who…

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