Remarkable Communication: Use Consistency For Eye-Opening Clarity

In a recent study, a major retailer wanted to increase sales across all its locations. Researchers split employees into two groups: Group A was promised five percent of any revenue increase each month. Group B was promised biweekly performance reviews.  The results?  Group A’s sales didn’t budge, while Group B saw a seven percent jump…

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Sharing Goals: Focus on Conversation, Not Commands.

An essential component of a mystery novel is explaining the motive for the crime.  The motive gives the story its purpose—it’s the current that propels every twist and turn. When the motive and solution are revealed, all the pieces fall into place.  Likewise, when you share your business plans and goals with your employees, it’s…

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Painting a Clear Picture of Success: Give Answers, Not Clues

Agatha Christie wrote what are called Fair-Play mysteries, or whodunits. In other words, the story includes all the clues needed to solve the mystery.  You are not Agatha Christie.  Do not hide clues in your company messaging. Instead, say what you mean openly and clearly.  Know the goal A clear mission is the foundation upon…

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