Posts Tagged ‘change management’
From Goals to Gratitude: Better Goals For Devoted Clients. (The Worksheet)
“The secret to setting up the correct goals is to always tie your goals to your customers,” writes Pooja Agnihotri in her insightful book, 17 Reasons Why Businesses Fail. I agree. As regular readers will know: your business goals should address your 3 core pillars of Business Goals, Happy Employees, and Loyal Customers. The question…
Read MoreThe Secret to Business Goals That Work: Small Steps, Big Impact. (The Worksheet)
Writing goals should be pretty easy, right? I have an idea of what I want to achieve. So I write that down. And then I’m done. But it does make you wonder: Why do 61% of corporate leaders say they struggle to meet their goals (The Economist research)? Writing the wrong goals Because writing goals…
Read MoreIs Your Next Client Meeting a Waste of Time? (The Worksheet)
Your time is precious. You don’t like it when another person or business wastes your time. And your clients don’t like when you waste their time. Client time There’s only so much time you can spend with your clients. No matter how complicated or involved the work you’re doing, they also have their own jobs…
Read MoreMeetings, Not Monologues: A Collaborative Approach. (The Worksheet)
You know whenever you call a meeting at work, all your employees jump up for joy and yell, “Yay! A meeting! I can’t wait!” Well, no, this probably doesn’t happen. Meetings are rarely met with this exuberance. Memes about how awful meetings are get shared every single day. But it doesn’t have to be this…
Read MoreKeep Your Clients in the Loop: A Communication Toolkit. (The Worksheet)
Olaf: Who’s the funky-looking donkey over there? Anna: That’s Sven. Olaf: Uh-huh, and who’s the reindeer? Anna: Sven. [source] Don’t end up calling your clients by their pets’ names. Communicate clearly to avoid misunderstandings. Especially when it comes to change. Let them know what Let your clients know if your business is changing. And let…
Read MoreEmpower Your Employees To Change: Change Communication Checklist. (The Worksheet)
The premise of the movie Frozen is to end a perpetual winter. Nobody is more excited about this than Olaf the snowman, who dreams of experiencing summer and sings a song of joy as others stand around whispering, “Somebody ought to tell him.”. Don’t make your employees a live-action Olaf. Do they understand what? Businesses…
Read MoreStart With The End Goal: Is Change Worth It for Your Small Business? (The Worksheet)
Should you update your Mission Statement? “Yeah. Why?” Should you create a new role in your business? “Yeah. Why?” Should you develop a new product? “Yeah. Why?” I must thank my niece for introducing me to a favorite fictional character and unaware business guru: Olaf from Frozen. (Yes: he is a snowman. And a cartoon). …
Read MoreBeyond Instructions: Delegating Responsibilities, Not Just Tasks. (The Worksheet)
When you need a diced bell pepper, what matters is that you have a diced bell pepper, not how it was chopped. Getting things done in your business is not that different. What matters in your business is getting results while respecting your principles. Those are the boundaries. Within those boundaries, there is space to…
Read MoreDelegate, Automate, Outsource: Choosing the Best Path for Your Workload. (The Worksheet)
Here is an example of how not to delegate work: Delegate somewhere, somehow You completed an exercise last week to get comfortable with delegating. Now, it is time to choose what gets delegated. And automated. And outsourced. Delegate more, do less Because those are your options when you decide to delegate. You can delegate: hand…
Read MoreFrom Strengths to Strategies: Differentiate Your Goals. (The Worksheet)
There is a reason teachers don’t want us to copy in school. It’s not just so that we learn the material. It is also so that we learn not to copy. Because so much in life is better when it is our own. One such point: business goals. Your business goals can’t be based on…
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