Happy Employees
More Than a Transaction: Training New Hires To Truly Know Your Clients.
Onboarding a new employee is not all about you. You think of everything the new hire must know about your business and people, but don’t forget what they must know about other businesses and people too. Don’t forget your clients. More than a transaction Your clients are whole people, or businesses made up of whole…
Read MoreProduct Expertise: What Every New Hire Needs to Know.
It might seem simple. You have a new hire, so: “just teach them what our product is.” Well… not quite. That little statement actually carries a lot of weight. Know the product Knowing about your product is more than knowing what your product is. It’s about the what, but also the why, the how, and…
Read MoreOnboarding Technical Skills: From Practice Drills To Your Company’s Unique Game.
Technical skills are often a reason you hire someone-but that’s just the beginning. The real challenge is having new hires adapt those skills to your business context. Onboarding is not checking off what they know. It is guiding them to apply their expertise in ways that drive your company forward. From drills to the game…
Read MoreOnboarding Essentials: Covering the Fundamentals With a Simple Checklist. (The Worksheet)
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Over the years, I’ve seen a few onboarding errors pop up again and again: What do you know What do all these issues have in common? They’re all about knowledge—either too much, too…
Read MoreWhat Technical Skills Should You Really Require in New Hires? Experience And Potential.
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Hiring is not only about values and principles. There is also technical skill to consider. The question is: which technical abilities are essential from day one, and which can be developed on the…
Read MoreFocus Your Hiring To Combine Culture And Capability
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Two sets of guiding principles: one for the company, one for the role. But how do you make them the same, yet different? They serve different purposes, and describe different things. What are…
Read MoreDouble the Impact: Core Values And Role Values.
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks I like to turn company values into guiding principles. In other words, clear, actionable behaviors that prove those values. Last week’s worksheet has two spaces for guiding principles. Why two? Guiding principles for…
Read MoreBalanced Hiring: How To Balance Culture And Competence. (The Worksheet)
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks When it comes to hiring, most people fall into one of three camps: Hiring approach These instincts aren’t wrong—but relying on just one can lead to trouble. Hiring balance The truth is you…
Read MoreStop Micromanaging: Strong Leadership And Letting Your Team Shine. (The Worksheet)
You don’t want to micromanage. But you might be doing it anyway. Do you… If these are regular habits, you may be micromanaging. Holding people back This kind of behavior has many “good” justifications. But all it does is make your employees rely on you for everything. Which strips them of any freedom, autonomy, or…
Read MoreTrust in Action: The Best Antidote to Micromanagement. (The Worksheet)
We can all agree that micromanagement is bad. You don’t think you do it. And if you do, you wish you didn’t. But let’s be honest—it’s tough to let go. Start clarifying your role: what are the projects and decisions you should focus on? What about your team—what key goals and outcomes should each employee…
Read More