Posts by Rebecca
Meetings, Not Monologues: A Collaborative Approach. (The Worksheet)
You know whenever you call a meeting at work, all your employees jump up for joy and yell, “Yay! A meeting! I can’t wait!” Well, no, this probably doesn’t happen. Meetings are rarely met with this exuberance. Memes about how awful meetings are get shared every single day. But it doesn’t have to be this…
Read MoreBeyond Bots: Exceptional Customer Service in the Age of Automation. (The Worksheet)
Customers like automation. They get a service that is And they are happy. Most of the time. Customer service Some things have to be done by humans. And human customer service should always be better than a machine option. The people in your business represent your brand, and they are your chance to shine. Make…
Read MoreRedefining “The Right Fit” For The Business And For The Job. (The Worksheet)
Every job in your business is different. You will need different people to fill them. People with a range of capabilities that will bring value to your business. Using last week’s worksheet, you defined the right values and behaviors for your business. Don’t stop there: find the right values and behaviors for each job in…
Read MoreHire People Not Skills: Hiring with Company Values. (The Worksheet)
Hiring new employees. You have outlined the job, listed necessary skills, and conducted thorough interviews. And still, it can go wrong. Who are you hiring Part of the problem is that you are not hiring a skill. You are not hiring a machine, which is programmed to do one thing over and over and be…
Read MoreHappy Employees, Loyal Customers, Big Goals: The 3 Pillars of Business Success
How would you define success for your business? How do you keep it up year after year? Each business will have a different answer to the first question. All businesses have the same answer to the second question: continued success comes from having Pillars of success These are the 3 pillars on which all my…
Read MoreBeyond Technical Skills: A Personality-Driven Organizational Chart. (The Worksheet)
Organizational charts are, first of all, a description of what has to happen in your business. You need different behaviors, abilities, and points of view for each role in your company. These elements, often overlooked, ensure your business operates cohesively and effectively. Personality matters. Aptitude and attitude You will know your employees’ experience and abilities. …
Read MoreBuild a Better Business: Understanding Your Organizational Chart. (The Worksheet)
In the last ten years, how many things have you heard are “dead”? Email, landlines, offices, retail stores. And yet all of these things still exist. They evolved. The same is true for the organizational chart, which people have been declaring as “dead” for almost ten years. But the org chart is not dead: the…
Read MoreKeep Your Clients in the Loop: A Communication Toolkit. (The Worksheet)
Olaf: Who’s the funky-looking donkey over there? Anna: That’s Sven. Olaf: Uh-huh, and who’s the reindeer? Anna: Sven. [source] Don’t end up calling your clients by their pets’ names. Communicate clearly to avoid misunderstandings. Especially when it comes to change. Let them know what Let your clients know if your business is changing. And let…
Read MoreEmpower Your Employees To Change: Change Communication Checklist. (The Worksheet)
The premise of the movie Frozen is to end a perpetual winter. Nobody is more excited about this than Olaf the snowman, who dreams of experiencing summer and sings a song of joy as others stand around whispering, “Somebody ought to tell him.”. Don’t make your employees a live-action Olaf. Do they understand what? Businesses…
Read MoreStart With The End Goal: Is Change Worth It for Your Small Business? (The Worksheet)
Should you update your Mission Statement? “Yeah. Why?” Should you create a new role in your business? “Yeah. Why?” Should you develop a new product? “Yeah. Why?” I must thank my niece for introducing me to a favorite fictional character and unaware business guru: Olaf from Frozen. (Yes: he is a snowman. And a cartoon). …
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