Posts Tagged ‘guiding principles’
Focus Your Hiring To Combine Culture And Capability
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Two sets of guiding principles: one for the company, one for the role. But how do you make them the same, yet different? They serve different purposes, and describe different things. What are…
Read MoreBalanced Hiring: How To Balance Culture And Competence. (The Worksheet)
*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks When it comes to hiring, most people fall into one of three camps: Hiring approach These instincts aren’t wrong—but relying on just one can lead to trouble. Hiring balance The truth is you…
Read MoreTrust in Action: The Best Antidote to Micromanagement. (The Worksheet)
We can all agree that micromanagement is bad. You don’t think you do it. And if you do, you wish you didn’t. But let’s be honest—it’s tough to let go. Start clarifying your role: what are the projects and decisions you should focus on? What about your team—what key goals and outcomes should each employee…
Read MoreActually, Company Values Guide Profitable Behavior: Good Decisions And Brand Strength. (The Worksheet)
Over the past two weeks, we’ve defined your company’s Mission and Culture in clear, actionable terms. Now, it’s time to do the same for your company’s Values. That’s right—values aren’t just buzzwords; they are tangible, meaningful principles that guide your organization. The concept of values Values are beliefs or principles that guide our behavior and…
Read MoreAdapt with Consistency: How To Change Your Business When Things Change. (The Worksheet)
Adapting. It’s a skill we use every day, often without even realizing it. When your GPS suggests a faster route mid-drive. When you’re cooking and discover you’re missing a key ingredient. You pause, you reflect, and you adapt to get where you want to go. In business, we do the same thing. Consistency is key…
Read MoreWillingness To Sell: Great Workplaces Unite And Deliver. (The Worksheet)
Last week we addressed creating a willingness to buy. One essential part of a willingness to buy is creating a willingness to sell. If your team is motivated and interested in their work, your clients will be too. And this mindset shouldn’t be limited to just the sales team. Collective effort Every part of your…
Read MoreBeyond Bots: Exceptional Customer Service in the Age of Automation. (The Worksheet)
Customers like automation. They get a service that is And they are happy. Most of the time. Customer service Some things have to be done by humans. And human customer service should always be better than a machine option. The people in your business represent your brand, and they are your chance to shine. Make…
Read MoreRedefining “The Right Fit” For The Business And For The Job. (The Worksheet)
Every job in your business is different. You will need different people to fill them. People with a range of capabilities that will bring value to your business. Using last week’s worksheet, you defined the right values and behaviors for your business. Don’t stop there: find the right values and behaviors for each job in…
Read MoreHire People Not Skills: Hiring with Company Values. (The Worksheet)
Hiring new employees. You have outlined the job, listed necessary skills, and conducted thorough interviews. And still, it can go wrong. Who are you hiring Part of the problem is that you are not hiring a skill. You are not hiring a machine, which is programmed to do one thing over and over and be…
Read MoreThe Talent Trap: Why New Employees Are Not Meeting Expectations. (The Worksheet)
You are hiring good people. Skilled people. Talented people. Motivated people. These people will make your business better, no doubt. But then why are they still making mistakes? Why is the work not up to the standard you expect? It’s more than skill, talent, and motivation Because they can’t do it all on their own. …
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