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In a recent study, a major retailer wanted to increase sales across all its locations. Researchers split employees into two groups: Group A was promised five percent of any revenue increase each month. Group B was promised biweekly performance reviews.  The results?  Group A’s sales didn’t budge, while Group B saw a seven percent jump…

An essential component of a mystery novel is explaining the motive for the crime.  The motive gives the story its purpose—it’s the current that propels every twist and turn. When the motive and solution are revealed, all the pieces fall into place.  Likewise, when you share your business plans and goals with your employees, it’s…

Agatha Christie wrote what are called Fair-Play mysteries, or whodunits. In other words, the story includes all the clues needed to solve the mystery.  You are not Agatha Christie.  Do not hide clues in your company messaging. Instead, say what you mean openly and clearly.  Know the goal A clear mission is the foundation upon…

I love a good mystery book as much as the next person. (Maybe even more) But that is because reading mysteries is my escape from the real world. Here in reality, I don’t want too much mystery.  And especially not in business. Business is about clarity Running a business is all about clarity. It is…

Do you ever do things by rote that you don’t even think about? Like driving home and then not remembering the commute.  Or brushing your teeth and forgetting you did it. You don’t think about it because you do the same thing every time. Company resources The way you use your company resources can feel…

Onboarding a new employee is not all about you.  You think of everything the new hire must know about your business and people, but don’t forget what they must know about other businesses and people too.  Don’t forget your clients.  More than a transaction Your clients are whole people, or businesses made up of whole…