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I love a good mystery book as much as the next person. (Maybe even more) But that is because reading mysteries is my escape from the real world. Here in reality, I don’t want too much mystery.  And especially not in business. Business is about clarity Running a business is all about clarity. It is…

Do you ever do things by rote that you don’t even think about? Like driving home and then not remembering the commute.  Or brushing your teeth and forgetting you did it. You don’t think about it because you do the same thing every time. Company resources The way you use your company resources can feel…

Onboarding a new employee is not all about you.  You think of everything the new hire must know about your business and people, but don’t forget what they must know about other businesses and people too.  Don’t forget your clients.  More than a transaction Your clients are whole people, or businesses made up of whole…

It might seem simple. You have a new hire, so: “just teach them what our product is.” Well… not quite. That little statement actually carries a lot of weight. Know the product Knowing about your product is more than knowing what your product is.  It’s about the what, but also the why, the how, and…

Technical skills are often a reason you hire someone-but that’s just the beginning.  The real challenge is having new hires adapt those skills to your business context.  Onboarding is not checking off what they know. It is guiding them to apply their expertise in ways that drive your company forward. From drills to the game…

*Upon request, this month I will give you one worksheet and walk you through how to use it over the following weeks Over the years, I’ve seen a few onboarding errors pop up again and again: What do you know What do all these issues have in common?  They’re all about knowledge—either too much, too…