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The average employee spends 392 hours in meetings each year.  But there is a problem.  Only 33% of meetings actively make a new decision.  And a meeting without a decision is a waste of time.  Make sure your meetings are part of the 67% where decisions are made.  Why meetings are hard There’s nothing wrong…

I had the pleasure of being interviewed by Ramzi Daklouche on Greater Perimeter Radio Business X, where we discussed the critical importance of building a concrete mission and values into your business processes. A mission and values should be more than just a nice-sounding tagline—they need to be meaningful, actionable, and deeply integrated into everything…

Adapting. It’s a skill we use every day, often without even realizing it.  When your GPS suggests a faster route mid-drive.  When you’re cooking and discover you’re missing a key ingredient.  You pause, you reflect, and you adapt to get where you want to go. In business, we do the same thing. Consistency is key…

When you’re on the client side, what do you really want?  A magical solution that fixes everything instantly?  A dash of telepathy to make working with others effortless?  A seamless experience that’s both fun and stress-free?  And, of course, a little bonus wouldn’t go amiss—like a slice of free pizza. What do clients want? What…

Imagine your top performer suddenly leaves.  Would your business survive?  It’s a question every business owner should ask. The answer lies in creating a business where roles, not individuals, are paramount.  Let’s explore how to build a business that’s bigger than any one person. The right people Having employees that you like, trust, and want…

When things go wrong in business, there is more than one way to deal with them. And the way you handle mistakes in your business will affect the culture. The Children’s Hospital of Philadelphia has a naming policy for when somebody calls out a mistake.  They don’t call them “near misses”. They call them “good…