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Seen recently on a social media platform: “We don’t have a Plan B, to write a plan b would be to accept failure before we even begin.” If that sentence inspires you, please read on. Let me share why this is not a sound approach to business.  Accepting failure Managing risk is not about accepting…

You’re stuck in traffic, inching forward without any idea why. The wait feels endless and frustrating. What on earth is all this for? Then you see it: construction up ahead. Well, now it all makes sense.  Now put this in a business context: you are the construction and your client is stuck in line. But…

Nearly 48% of workers reported leaving a job because it didn’t meet their expectations (from a survey by ThriveMap).  This highlights a crucial aspect of employee management: the importance of clear communication about expected outcomes. The importance of managing expectations.  Communication gap It is not because you lied to them about their jobs.  It is…

Managing expectations is one of my favorite phrases. It encapsulates the importance of being clear and explicit.  But in business, people often overlook this crucial practice, leading to misunderstandings and unmet goals. Just ask Tanya Osensky, or Katie Sparks-Moore, or any attorney who has navigated the complexities of drafting or amending contracts. Don’t skip the…

“The secret to setting up the correct goals is to always tie your goals to your customers,” writes Pooja Agnihotri in her insightful book, 17 Reasons Why Businesses Fail.  I agree. As regular readers will know: your business goals should address your 3 core pillars of Business Goals, Happy Employees, and Loyal Customers.  The question…

What is your role as the owner of a small business? Your primary role is to create the conditions for success.  You don’t do all the work; instead, you empower your employees to be capable and motivated. When you set business goals, set goals for employee productivity and happiness.  Productivity goals What do you want…