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Latest Posts...

What You Can Control: Three Steps to Effective Risk Planning. (The Worksheet)

Seen recently on a social media platform: “We don’t have a Plan B, to write a plan b would be to accept failure before we even begin.” If that sentence inspires you, please read on. Let me share why this is not a sound approach to business.  Accepting failure Managing risk is not about accepting…
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Managing Customer Expectations: A Roadmap to Success. (The Worksheet)

You’re stuck in traffic, inching forward without any idea why. The wait feels endless and frustrating. What on earth is all this for? Then you see it: construction up ahead. Well, now it all makes sense.  Now put this in a business context: you are the construction and your client is stuck in line. But…
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The Power of Clarity: Small Business Teams Want Clear Expectations. (The Worksheet)

Nearly 48% of workers reported leaving a job because it didn’t meet their expectations (from a survey by ThriveMap).  This highlights a crucial aspect of employee management: the importance of clear communication about expected outcomes. The importance of managing expectations.  Communication gap It is not because you lied to them about their jobs.  It is…
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