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Imagine your top performer suddenly leaves.  Would your business survive?  It’s a question every business owner should ask. The answer lies in creating a business where roles, not individuals, are paramount.  Let’s explore how to build a business that’s bigger than any one person. The right people Having employees that you like, trust, and want…

When things go wrong in business, there is more than one way to deal with them. And the way you handle mistakes in your business will affect the culture. The Children’s Hospital of Philadelphia has a naming policy for when somebody calls out a mistake.  They don’t call them “near misses”. They call them “good…

Managing people is never more important than when managing mistakes.  How do you react when an employee makes an error?  Do you want them to feel bad and repent?  Or do you want them to learn, grow, and do better next time? Who has responsibility Last week, we talked about taking responsibility for mistakes with…