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When things go wrong in business, there is more than one way to deal with them. And the way you handle mistakes in your business will affect the culture. The Children’s Hospital of Philadelphia has a naming policy for when somebody calls out a mistake.  They don’t call them “near misses”. They call them “good…

Managing people is never more important than when managing mistakes.  How do you react when an employee makes an error?  Do you want them to feel bad and repent?  Or do you want them to learn, grow, and do better next time? Who has responsibility Last week, we talked about taking responsibility for mistakes with…

There’s a story about a high school nurse giving crutches to every student. If they had a nosebleed, a cold, or a cut on their arm, she gave them all crutches.  Maybe it was a symbolic gesture telling students to take care of themselves. But more likely it was a simple story about solving the…