Who talks to your clients every day? Is it you? Is it your salespeople? Is it the teams that serve your customers? Who listens to your clients every day?  What customer-centric means Being customer-centric is not just about appreciation gifts, cards on birthdays, and a friendly demeanor.  Being customer-centric means innovating for customers, not against…

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You remember school, and then school ended and you had some training at work, and then you were the boss, and you started your own business.  At some point that formal “learning” ended.  But is “learning” actually complete? Continuous improvement If you answered yes then you are probably not a regular reader of this blog.…

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The first thing is to tell them.  People miss this one simple step more often than you would imagine.  The test Most managers believe that they are telling their employees what the problems are.  The test happens when you fire that employee: if the employee is surprised the problem was the manager, not the employee. …

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Knowing the key competencies required to work in your company is a foundational element of hiring the right people. In a post entitled Hire Wisely, we looked at the differentiating between what can be taught on the job and what the candidate has to bring with him or her already. Much of the latter comes…

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Training and Coaching are two words often used interchangeably. Most companies have some form of training, and a consequence of the confusion between these two terms, is that they do not also add a form of coaching, thinking it is all already done. Let’s start with definitions. What is the difference? Training is, in essence,…

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We have talked about aligning company goals across departments and teams. All business owners want to avoid contradicting priorities and confusing instructions. Remember to start with “your mission statement and values, review your guiding principles, and account for the resources of each department.” Then “Have a strategy in place, and make sure your new goals…

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I have spent the last week embedded with business owners and job seekers, with conversations revolving around both finding clients and finding employment. Today’s post is a shorter one, but I want to comment on what the above situations have in common: your Personal Brand. Most of us are – like it or not –…

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