The number one secret to having happy customers is having happy employees.  No matter what else you have in place, if your employees don’t like what they do, customers will notice, and they won’t like working with you.  When you are thinking about how to gather customer feedback, remember that employee feedback should be part…

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A job isn’t done until it’s done.  But when is it done? In your business, how do you know that the right things are happening, at the right time, and with the right outcome? Too often, people answer these questions saying “when the task is complete”. That might answer the first question, but it does…

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Goals, Success, and Growth don’t come about with plans alone: they require good habits. Habits — or behaviors — that produce the right results.  But habits, we all know, are hard to break. This means they are also hard to form: for every new habit we must break an old one.  Here are a few…

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Remote work works! Rules and tips for being productive when working from home. Thank you for watching! For more tips on working from home, see my free Udemy course. ✅My Udemy Profile http://bit.ly/udemyRGB ✅My book: https://amzn.to/2TtloiH

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ProWIN’s regular in-person luncheon for March 18th has been postponed. In its place, we have worked hard over the last 3 days to prepare a webinar open to members and non-members alike. Join Neelam Sharma, yours truly, and the ProWIN board for MAINTAINING PRODUCTIVITY THROUGH THE UNEXPECTED – BEST PRACTICES FOR WORKING REMOTELY. During this…

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It’s time to delegate work. Accept that not everything in your business can be run, managed, and executed by a single person. Whether you hire employees, outsource everything to agencies, or do a bit of both: delegation is a requirement. But wait: delegation is not about creating a list of tasks and handing that list…

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Is to do it last. This post remains relevant to my usual themes, if the subject is more tactical than usual. We all need software tools to run our business, and our choices here can impact business in a good or bad way. The latter happens when the software choice is made first, and business…

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You use your craft to start your own business; it lives; it grows. And at some point, you also want it to work without you. At some point you will want to exit. Whether looking to leave the day to day completely, or rather focus only on certain activities, at some point the business will…

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It makes me flinch a little every time: somebody powers up a computer, opens their calendar and suddenly its notification chaos. There are overlapping commitments, at least seven different colors for different event types, and event titles that say little or nothing… “meet with Pete”, … “Design”, … And yet: those are the people who…

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Running a business requires more than money and time. Every investment is a resource. Last summer I posted a short series on this blog about how to run a resource audit. For a solo-preneur or a new small business owner, there is a simple model to use to address all your key resource allocation from…

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