The quick and easy solution to business problems

She had a crack in her windshield. She decided she would go to the repair shop to have it looked at, but of course not today, she was too busy today. And not tomorrow, because what if they hold on to the car for hours and she needs it. At some point, when the opportunity…

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The two things that need to change

The new calendar year is around the corner. For many business owners, this means new plans, new goals, and new strategies. It means change.  But change is not a light switch you turn on the morning of Jan 1.  Change is a process.  How does change happen Change is hard. People are used to doing…

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Your next employee is exactly nothing like you

There are so many theories about how to decide who to hire.  Only hire somebody you’d want to hang out with on a weekend.  As well as Hire people who are completely different from you, and that you wouldn’t otherwise connect with.  And everything in between.  What’s a business owner to do? The hiring balance…

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To find success, define success

A few weeks ago we established that “failure” is not a moment in time, an ending, or an event.  But what about success? Success, it turns out, is also not final.  It isn’t like a movie we are watching, with a defined endpoint, when success has been achieved, the music begins, and we fade off…

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Failure usually isn’t (what we think it is)

“It was a complete failure. All the time: wasted. Everything I tried: wrong. Now I’m doubting everything I do.” Statements that, unfortunately, sometimes happen in a business environment.  When I heard this one I took issue with, well, all of it.  Something had indeed gone wrong. But no time had been wasted and I didn’t…

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Three easy ways to keep your brain curious.

Curiosity is good for business.  It improves collaboration, keeps your business goals fresh, and can lead to greater innovation.  Most importantly, curiosity has been shown to increase adaptability, an essential trait for running your business in the long term.  When you demonstrate curiosity in what you do, others will start to emulate that approach. But…

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The one question that will transform your performance reviews

You can throw company happy hours, host team dinners, buy pinball machines and eliminate job titles all you want.  But once you put an employee in a performance review, there is a strict hierarchy of who reports to whom.  And that hierarchy is what makes it challenging to get good feedback: the employee knows you…

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The formula for happy employees

One of the top three challenges that new employees have is unmet expectations: the job is not what they expected it to be.  That means difficult conversations where they are telling you that they expected something different, and what are you going to do about it. Or even worse: they quit.  One simple fix will…

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How to talk to problem employees

Happy employees

Nothing you tell your employees should ever come as a surprise.  This is especially important with bad news.  If you are telling an employee that they are at risk of being fired, and they had no idea, then you are the one who made a mistake, not them.  But don’t tell your employees about their…

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When company values become harmful

I’ll get straight to the point: company values become harmful when they are not enforced.  This happens more often than you would imagine, and usually because of good intentions. But the harm is always greater than the perk.  The wrong way to use values Let’s say you claim a core value at your business is…

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