Join me for ProWIN’s virtual lunch & learn where I will be presenting my popular – but updated – Away From Words presentation. See details and register here. There are good words and there are bad words. And then there are good words that are bad in business. Join me to learn about the words…

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A return to the Professional Patois series examining popular buzzwords brings us to address the term: Next Generation New. Improved. This 2010s version of calling something “2.0”. Actual Meaning And, of course, that is the actual meaning. The problem arises with the term’s over-use. Suddenly everything is “next generation”, sometimes when what it really is…

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(Photo: Gustavo Frazao/Shutterstock)

A big thank you to Meg Hall of Creative Kitsune and NCR Silver for using me as a source for their blog post: 10 Business Buzzwords It’s Time to Retire Following on my series of blog posts on effective messaging towards problem solving, and my ongoing series on buzzwords to avoid, Meg called me up…

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Nobody likes a conversation full of buzzwords. Do your clients and colleagues a favor and forego the sales jargon along with the industry jargon. What is Sales Jargon As we are focusing on your customers in this series, let’s look specifically at the sales jargon people use when speaking with prospects. There are so many…

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To recap: the first step to problem solving selling – and better conversations with your prospects in general – is to remove industry jargon from your talking points. What is Jargon Some of these terms are easy, but others are less obvious. There are some perfectly common and everyday words that – when used within…

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When you talk about what you solve versus what you sell, the words you use, matter. From the latest Consultant’s Corner on the FTT YouTube website: here are three words weaken your marketing scripts and pitches. Here are ways to avoid them and be specific about what you do. See the full channel on YouTube.

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This week’s Professional Patois is once again slightly different: I do not so much wish to explore the wrong use and available alternatives of an expression, but rather talk a little bit about its definition. B2B and B2C Business to Business and Business to Consumer. These describe the direction of a company, more specifically the…

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See The Big Picture I am almost cheating this week, as I don’t intend to correct the semantic use of the expression, rather the application of it in the workplace. As we all know, to see the big picture in business means to see all the connected dots and to understand actions and reactions that…

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Close of Play Five Thirty. Or Six or whatever time is considered the end of the working day in your office. Unless your place of work clocks you and your colleagues out at the same time every day, then it is hard to know the exact time intended. And also note the “play” part: then…

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I examined the use and meaning of “Touch Base” in my previous Professional Patois post. It is, of course, common to have meetings electronically and as a consequence, to touch base offline has come to mean a short follow up meeting, in person, usually between just two (or a smaller group of) the participants. The…

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