Who talks to your clients every day? Is it you? Is it your salespeople? Is it the teams that serve your customers? Who listens to your clients every day?  What customer-centric means Being customer-centric is not just about appreciation gifts, cards on birthdays, and a friendly demeanor.  Being customer-centric means innovating for customers, not against…

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The number one secret to having happy customers is having happy employees.  No matter what else you have in place, if your employees don’t like what they do, customers will notice, and they won’t like working with you.  When you are thinking about how to gather customer feedback, remember that employee feedback should be part…

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Have you ever thought to yourself: “I wish my employees were more entrepreneurial?” Immediately followed by the question: “If they were entrepreneurial, wouldn’t they start a business instead of work for me?”.  Not necessarily: there is a difference between the words entrepreneur and entrepreneurial.  Let’s explore it.  Know how to spot opportunities Let me start…

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You remember school, and then school ended and you had some training at work, and then you were the boss, and you started your own business.  At some point that formal “learning” ended.  But is “learning” actually complete? Continuous improvement If you answered yes then you are probably not a regular reader of this blog.…

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Get out of email: we covered that in the last blog post.  And you can’t just pop your head around the corner and ask a quick question since you are all working in different locations.  The question remains: how do you replace these communication methods and still maintain good communication habits? While you can’t simply…

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How many times have you heard the phrase: Remote working is the new normal. Do you know what the new normal actually is?  The New Normal is knowing that we could have to adapt our work practices very suddenly, at any given moment. The New Normal is the realization that we can’t predict disruption and…

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This blog is first and foremost about business strategy.  To create loyal customers, to nurture dedicated employees, to manage the business process, all comes down to a solid strategy. Within that strategy, some things are written in pen, and some things are written in pencil.  Company culture is written in pen.  And is written well…

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Working from home, remote working, staying at home while trying to work… whatever you call it, some version of the home office is probably here to stay.  When you were at the office, you were physically present and could be seen at your desk, in meetings, and doing all the work things.  Now your presence…

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Achieving work-life balance means knowing what makes us content, both in work and outside of it. Letting your employees bring their personal goals into the workplace will create a strong working culture, with a happy team.  The secret is having everybody use the same structure for managing their goals, so they can be aligned with…

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The bad?  But this blog often stresses the importance of values, guiding principles, and culture. Employees respond to working environments and shared goals.  What is “bad” about hiring for culture? The challenge For one thing, it is easier said than done.  A description of corporate culture is challenging enough for any business to achieve. People…

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