Leading by example.  We all think we do it. But few people take deliberate steps to ensure this is true.  The best descriptions of how to “lead by example” are the ones that create visuals: Model the behavior you want to see Create a picture of what is possible.  Leading by example isn’t about what…

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Each employee you have does multiple things, with multiple steps and tasks, and multiple potential outcomes and consequences.  How do you, as their manager, instruct them, guide them, and keep an eye on their work with so much to juggle? You do that by focusing on the only two things that your employees actually need…

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Is it worth doing? Then do it. In any way that you can.  Nike figured this out long ago. Want to get into better shape, want to learn a new sport, want to start a new fitness habit? Just do it. Buy the shoes and do it.  Because if it is worth doing, it is…

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How do your employees know why they do the things that do? How do you know why your employees do the things that they do? Are you giving them a good direction about where you want their work to take the business? Employees join a company to use their skills in a valuable way. But…

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Who talks to your clients every day? Is it you? Is it your salespeople? Is it the teams that serve your customers? Who listens to your clients every day?  What customer-centric means Being customer-centric is not just about appreciation gifts, cards on birthdays, and a friendly demeanor.  Being customer-centric means innovating for customers, not against…

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The number one secret to having happy customers is having happy employees.  No matter what else you have in place, if your employees don’t like what they do, customers will notice, and they won’t like working with you.  When you are thinking about how to gather customer feedback, remember that employee feedback should be part…

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Have you ever thought to yourself: “I wish my employees were more entrepreneurial?” Immediately followed by the question: “If they were entrepreneurial, wouldn’t they start a business instead of work for me?”.  Not necessarily: there is a difference between the words entrepreneur and entrepreneurial.  Let’s explore it.  Know how to spot opportunities Let me start…

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You remember school, and then school ended and you had some training at work, and then you were the boss, and you started your own business.  At some point that formal “learning” ended.  But is “learning” actually complete? Continuous improvement If you answered yes then you are probably not a regular reader of this blog.…

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Get out of email: we covered that in the last blog post.  And you can’t just pop your head around the corner and ask a quick question since you are all working in different locations.  The question remains: how do you replace these communication methods and still maintain good communication habits? While you can’t simply…

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How many times have you heard the phrase: Remote working is the new normal. Do you know what the new normal actually is?  The New Normal is knowing that we could have to adapt our work practices very suddenly, at any given moment. The New Normal is the realization that we can’t predict disruption and…

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