And if there is only one take-away from this post – and the conference – let it be this: that it is, indeed, all about the customer. Even those things that are, seemingly, not about the customer, like internal operations, employee training, investor communication, etc. A business needs a viable market opportunity to be successful,…

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Running a business is a balancing act, first and foremost of working at your business versus working in your business. My job is to help my clients manage this balance effectively increasing productivity, growth, and focus. The Jim Moran Institute for Global Entrepreneurship has the same goal. They provide classes, training programs, speakers and, of…

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Thursday of two weeks ago I attended the SLA GA’s education and networking luncheon, with a talk entitled: Introduction to Linked Data for Librarians presented by Cliff Landis, Digital Initiatives Librarian at the Atlanta University Center Robert W. Woodruff Library. We were teased with the blurb: “Linked data is fundamentally changing how people will access information in…

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It is my absolute pleasure to be presenting at this year’s Jim Moran Institute’s Small Business Leadership Conference held in Orlando, FL, from August 1st – 3rd. This year’s conference theme is: It’s All About The Customer! Regular readers of this blog will know that I could not give up an opportunity to participate in this…

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A couple of weeks ago I had the pleasure of opening a continuous education day for the Georgia Women CPA Association (GAWCPA). My talk was entitled Effective Hiring of Part Time Staff, and was an adaptation of a training I provide in creating an effective and repeatable hiring system. Hiring is a struggle for any…

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Before starting my own consulting practice I worked as a strategist for a software company, where our clients were information professionals and special libraries. As such, I remain an active member in the Special Libraries Association, and just recently returned from the 2018 annual conference. Operational departments face the same challenges as “on the spot”…

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You are still in time to register for the Express Lane event on May 31st. Come for the learning, stay for the head-shots, the networking is a perk. See the full agenda here: the times are now 5-7PM, with all four talks and a presentation by the venue hosts. And don’t forget to sign up…

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Clear some space in your calendar on the afternoon of May 31st, so you can come by the Express Lane Event. Sponsored by SiteTrustee, the event will run through the afternoon and include: Business Portrait Photographs by Jenny Levine Talks about business growth and management (more below) Networking with other small business professionals Information tables…

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I had the pleasure last week of attending this year’s Startup Buzz. The theme this time around was Finding the Funding. After this same event last year I shared the main criteria investors examine to select whether or not to invest in a new startup. This year the panel discussed various aspects of the planning…

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Originally posted on LinkedIn.  Whether you have new business, or are facing a moment of change or growth in your existing business, a correct understanding of these three people will almost guarantee business success. What three people? There is You There is your Client And then there is who you are, to your client Allow…

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