Bandwidth In essence: capacity. We have come to use bandwidth to mean our mental or time capacity for extra work. Generally it is used in the negative, as in “I do not have the bandwidth for that extra project”. It has become the description of the limits of our own ability. Actual Meaning I will…

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This one is new to me. And I do wish I had never heard it. To punch a puppy Is used to describe when something unpleasant or loathsome has to be done for the greater good of the company or team. Generally I use examples here but I can’t think of anything worth equating to…

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Leverage This word has a proper business meaning, and many people use it correctly. Many people also, however, say leverage when they want to say “use”. For example, expecting people to “leverage these tools” or “leverage your knowledge”, what is actually being said si simply utilize this resource you have. Actual Meaning It comes from…

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Sales Enablement In business the term enablement is mainly used with sales. It has come to mean the assistance provided to sales people to help them do their job. In other words the tools, content and process they are provided that will help them sell and – from management’s point of view – increase performance.…

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Value-Add “What is the value-add” simply means, how is this better than what came before. You may hear this when pitching a new idea to your management team; their immediate interest will be to know how this work would impact the bottom line. Unfortunately, it doesn’t help give employees much direction. It is even more…

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Low Hanging Fruit In sales, a person who can be easily persuaded. In other words, focus on the prospects who will convert easily and quickly. In productivity this is a task that can be easily done and marked off your list. Many people apply this approach so they can feel accomplished easily, and hope it…

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To Drill Down An expression commonly used as an instruction or request. It is generally used to ask somebody to examine something in depth, either pouring through more data or extracting more detail. Often the implication is to reach a particular conclusion, or to refine knowledge. Actual Meaning Have you ever built a well? It…

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Welcome to my new weekly series. In Professional Patois I will choose an example of business jargon to discuss each week, looking at how it is used, what it actually means or its derivation, and alternative options. The words and phrases I review are not necessarily to be avoided at all costs. Most of these…

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